Experienced Customer Experience Advisor (Part-Time) – Remote, Nashville

At arenaflex, we're on a mission to revolutionize the way people experience eyewear and eye care. As a part-time remote Customer Experience Advisor, you'll play a vital role in delivering exceptional customer service and creating unforgettable experiences for our customers. If you're passionate about our brand, enjoy building strong relationships, and are eager to join a dynamic team that's changing the game, we want to hear from you!

What You'll Do:

As a Customer Experience Advisor at arenaflex, you'll be responsible for:

• Delivering nothing-but-wonderful customer service by supporting customers via email and live chat, ensuring that every interaction is a positive and memorable one.
• Learning our internal management system to efficiently process sales orders and maintain customer relationships, providing a seamless experience for our customers.
• Utilizing internal communication software to interact with your teammates, management, and other departments, staying connected and informed throughout the day.
• Dreaming up solutions for even the smallest trends and pain points, so we can optimize each customer's experience and exceed their expectations.

Who You Are:

We're looking for a self-starter who takes ownership of their work and is proud of the impact they make. You're a creative and innovative problem solver who continually thinks outside the box, always looking for ways to improve and enhance our customer experience. You're a sensitive and skillful communicator, both online and offline, able to adapt your tone and communication style depending on your audience. You're eager to learn new technology systems and procedures, and you're highly proficient in navigating multiple tabs and windows (keyboard shortcuts are your secret to success!). You're able to stay energized and motivated in a high-volume work environment with limited supervision, and you're excited to represent arenaflex and facilitate meaningful customer interactions.

Requirements:

To be successful in this role, you'll need to:

• Attend a virtual two-week onboarding via Google Meet video calls (Google Meet can be accessed through any web browser, but works best with Google Chrome).
• Have a quiet work space with minimal noise (i.e., home office) in which you'll fulfill your shifts.
• Be able to work 20–29 hours per week, with shift times starting as early as 8 a.m. and as late as 9 p.m. CT.
• Be available evenings and weekends, including during the holiday season.
• Have a reliable high-speed internet connection with access to your router (a laptop and all necessary equipment will be provided!).
• Not be on the Office of Inspector General's List of Excluded Individuals/Entities (LEIE).

Extra Credit:

While not required, we're looking for candidates with:

• Customer service experience
• Experience working from home

About Us:

At arenaflex, we're on a mission to inspire and impact the world with vision, purpose, and style. We're constantly asking ourselves how we can do more and make a greater impact, and that starts by reimagining everything that a company and industry can be. We want to demonstrate that a business can scale, be profitable, and do good in the world – without charging a premium for it. And we've learned that it takes creativity, empathy, and innovation to achieve that goal. Since our founding in 2010, we've pioneered ideas, designed products, and developed technologies that help people see. We offer everything our customers need for happier eyes at a price that leaves them with money in their pockets, from designer-quality glasses and contacts to eye exams and vision tests.

Our Culture:

At arenaflex, you can look forward to:

• Company outings and events that bring our team together and create lasting memories
• Volunteering and learning opportunities that help you grow both personally and professionally
• A workplace filled with curious, kind folks who are passionate about making a difference
• Employee resource groups that connect you with others who share your interests, backgrounds, and identities
• A commitment to transparency and equity, with an annual Impact Report and Racial Equity Strategy that outlines our values and goals

Compensation and Benefits:

As a part-time remote Customer Experience Advisor, you'll receive a competitive hourly rate of $13.00, with opportunities for growth and advancement within the company. You'll also have access to a range of benefits, including:

• A comprehensive training program that helps you develop your skills and knowledge
• Opportunities for professional development and career growth
• A dynamic and supportive work environment that encourages creativity and innovation
• A commitment to work-life balance and flexibility

How to Apply:

If you're passionate about delivering exceptional customer service and creating unforgettable experiences, we want to hear from you! Apply now to join our team as a part-time remote Customer Experience Advisor and be a part of something truly special. Apply for this job