Experienced Patient Care Coordinator – REMOTE After Hours Call Center

At arenaflex, we're dedicated to providing high-quality medical products, services, and outstanding customer care to patients across the country. As a national leader in home medical equipment and sleep apnea treatment, we're committed to empowering patients to manage their health and treatment at home. Our team of passionate professionals is driven by a shared mission to make a meaningful difference in the lives of our patients. We're seeking an experienced Patient Care Coordinator to join our REMOTE After Hours Call Center team in Murray, KY. As a key member of our Sleep Central team, you'll play a vital role in ensuring that patients receive the care and support they need to thrive. If you're a compassionate, detail-oriented, and customer-focused individual with a passion for delivering exceptional patient care, we want to hear from you!

About arenaflex

arenaflex is a national leader in providing ventilators, oxygen, sleep apnea treatment, wound care solutions, diabetic solutions, and home medical equipment. We're committed to helping patients lead a more comfortable and productive life by keeping them engaged in their care and empowering them to manage their health and treatment at home. With hundreds of locations across 45 states, we're dedicated to providing high-quality medical products, services, and outstanding customer care to patients across the country.

Overview and Responsibilities

As a Patient Care Coordinator, you'll be responsible for contacting patients regarding delivery of equipment, taking patient orders, verifying patient information, and placing orders in a timely manner. You'll work closely with our team to ensure that patients receive the care and support they need to thrive. Your primary responsibilities will include:

• Accurately transcribing patient profiles over the phone, including data entry of information and possible outbound calling
• Obtaining medically necessary documentation
• Processing patient orders through our online pharmacy system
• Resolving tracking issues and rescheduling shipping orders for patients
• Troubleshooting problems based on patient input regarding the scope and/or magnitude of failure
• Verifying orders are complete
• Performing other duties as assigned

Essential Duties and Responsibilities

* Accurately transcribes patient profile over telephone including data entry of information and possible outbound calling

• Obtains medically necessary documentation
• Processes patient orders through On-line Pharmacy system
• Resolves tracking issues and reschedules shipping orders for patients
• Troubleshoots problems based on patient input regarding the scope and/or magnitude of failure
• Verifies orders are complete
• Performs other duties as assigned

Qualifications

To be considered for this role, you'll need to meet the following qualifications:

• High school diploma or GED equivalent
• Experience in the medical field and administrative record management
• Strong customer service background
• Valid driver's license in state of residence with a clean driving record (when applicable for the position)
• Background investigation (company-wide)
• Drug screen (when applicable for the position)

Skills, Knowledge and Abilities

To succeed in this role, you'll need to possess the following skills, knowledge, and abilities:

• Effectively communicate in English; both oral and written
• Helpful, knowledgeable, and polite while maintaining a positive attitude
• Interpret a variety of communications (verbal, non-verbal, written, listening, and visual)
• Maintain confidentiality and practice discretion and caution when handling sensitive information
• Medical terminology
• Multi-task along with attention to detail
• Must be able to accurately perform simple mathematical calculations using addition, subtraction, multiplication, and division
• Self-motivation, organized, time-management, and deductive problem-solving skills
• Work independently and as part of a team

Physical Demands

This role requires:

• Sitting, walking, standing, talking, or listening
• Close vision to small print on computer and/or paperwork

Machines, Equipment and Technical Abilities

You'll need to be proficient in:

• Email transmission and communication
• Internet navigation and research
• Microsoft applications; Word and Excel
• Office equipment; fax machine, copier, printer, phone, and computer/tablet
• Understanding use of all applicable home medical equipment and supplies

Benefits

As a member of our team, you'll enjoy a range of benefits, including:

• Generous paid time off and paid holidays
• Overtime pay for non-exempt hourly positions based on business needs
• Commission for Account Executives
• Fixed and variable rate car reimbursement for Area Managers and Account Executives
• Employee discount program
• Employee recognition program
• Bonus and incentive opportunities
• Mileage reimbursement (when applicable for the position)
• Telephone reimbursement (when applicable for the position)
• EAP
• 401k
• Medical, Prescription, Dental, and Vision
• HSA and FSA/Dependent Care FSA
• Life Insurance, Disability, Accidental death, Identity protection, and Legal services
• Meru Health Mental health and Mercer SmartConnect Medicare programs
• Livongo Diabetes and High Blood Pressure programs
• Healthcare Bluebook and RX Savings solutions programs
• HEPB and TB vaccinations

Equal Opportunity Employer

arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We're committed to creating an inclusive and supportive work environment that values diversity, equity, and inclusion.

How to Apply

If you're a motivated and compassionate individual with a passion for delivering exceptional patient care, we want to hear from you! Please submit your resume today, and our hiring manager will review your application and contact you if you have related experience to the applied position. Apply Job! Apply for this job