Experienced Customer Service Representative – Remote in Golden, CO
At arenaflex, we're dedicated to delivering care and connecting people with the resources they need to live healthier lives. As a Customer Service Representative, you'll play a vital role in improving health outcomes by providing exceptional support to our customers. If you're passionate about making a difference in the lives of others and are looking for a challenging and rewarding career, we encourage you to join our team.
About arenaflex
arenaflex is a global organization that's committed to advancing health equity on a global scale. We believe that everyone deserves access to quality healthcare, regardless of their background or circumstances. Our team is guided by a culture of diversity and inclusion, and we're passionate about creating a workplace that's inclusive, supportive, and empowering.
Job Summary
As a Customer Service Representative, you'll be responsible for providing exceptional support to our customers through phone calls, emails, and other communication channels. You'll work closely with our clinical staff to resolve patient needs, answer medication refill requests, and schedule appointments. If you're a motivated and customer-focused individual with excellent communication skills, we encourage you to apply for this exciting opportunity.
Responsibilities
* Answer an average of 60-80 incoming phone calls per day from customers and identify the type of assistance they need
- Ask appropriate questions and listen actively to identify specific questions or issues while documenting required information in computer systems
- Communicate directly with clinical staff for patient needs, including medication refills, referral requests, and chart troubleshooting
- Schedule appointments for patients and enter and update demographics as needed
- Perform other tasks as required to ensure exceptional customer service
Training and Development
We offer 90 days of paid training to ensure you have the skills and knowledge you need to succeed in this role. Our training program is comprehensive and includes both classroom and on-the-job training. You'll work closely with our experienced trainers to develop your skills and knowledge, and you'll have the opportunity to learn from our team of experts.
Requirements
* High school diploma or equivalent experience
- Must be 18 years old or older
- Experience with computer and Windows PC applications, including the ability to navigate and learn new and complex computer system applications
- Typing speed of 40 wpm
- 1+ years of experience in a customer service environment, including office, administrative, clerical, customer service, and other related roles
- Ability to work Monday – Friday, 8:00am – 5:00pm Mountain Time, with occasional overtime as required
Preferred Qualifications
* 1+ years of prior healthcare experience
- Knowledge of medical terminology
Telecommuting Requirements
* Reside within Golden, CO
- Ability to keep all company-sensitive documents secure (if applicable)
- Required to have a dedicated work area established that is separated from other living areas and provides information privacy
- Must live in a location that can receive a UnitedHealth Group-approved high-speed internet connection or leverage an existing high-speed internet service
- All employees working remotely will be required to adhere to arenaflex's Telecommuter Policy
Compensation and Benefits
The hourly range for this role is $16.00 to $28.85 per hour based on full-time employment. Pay is based on several factors, including local labor markets, education, work experience, certifications, and more. arenaflex complies with all minimum wage laws as applicable. In addition to your salary, you'll enjoy a comprehensive benefits package, including:
- Comprehensive benefits package
- Incentive and recognition programs
- Equity stock purchase
- 401k contribution (subject to eligibility requirements)
Diversity, Equity, and Inclusion
arenaflex is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
Application Deadline
This job posting will be live for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.
How to Apply
If you're passionate about making a difference in the lives of others and are looking for a challenging and rewarding career, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we'll be in touch soon to discuss your qualifications further.
About arenaflex
arenaflex is a global organization that's committed to advancing health equity on a global scale. We believe that everyone deserves access to quality healthcare, regardless of their background or circumstances. Our team is guided by a culture of diversity and inclusion, and we're passionate about creating a workplace that's inclusive, supportive, and empowering.
Why Join arenaflex?
* Make a difference in the lives of others
- Work in a dynamic and supportive team environment
- Enjoy a comprehensive benefits package and competitive compensation
- Develop your skills and knowledge through our comprehensive training program
- Enjoy a flexible work schedule and remote work options
- Be part of a global organization that's committed to advancing health equity
Join the arenaflex Team
If you're passionate about making a difference in the lives of others and are looking for a challenging and rewarding career, we encourage you to join our team. Apply now to become a part of our dynamic and supportive team environment. Apply for this job