Experienced Part-time Nights/Weekends, Remote/Hybrid Customer Service Representative – Home Improvement Industry Expert
About arenaflex
At arenaflex, we're a lead and workflow management company that empowers some of North America's largest home improvement businesses to distribute and manage leads, driving over $3 billion in annual sales. Our full-service contact center in Fort Lauderdale, Florida, is a driving force behind our industry-leading platform, specializing in inbound and outbound support for the home improvement industry. arenaflex's Call & Contact Centers become the main point of contact for our customers, ensuring expectations are met and managed throughout the lifespan of the project.About the Role
We're seeking an enthusiastic and self-motivated Customer Service Representative to join our team. As a Customer Service Representative, you'll be working in a fast-paced environment, be flexible with an aptitude for learning, understanding, and conveying information. You'll be responsible for treating every customer with the utmost courtesy while maintaining a positive outlook on every call. Excellent communication skills are vital for this role, along with enjoying assisting customers in a friendly and respectful manner.Responsibilities
As a Customer Service Representative at arenaflex, you'll be responsible for:- Answering incoming calls and responding to customer requests in a timely and professional manner.
- Working in a fast-paced environment with a high level of flexibility and adaptability.
- Booking appointments for members with a high degree of data accuracy and attention to detail.
- Maintaining excellent written and verbal communication skills on a consistent basis, ensuring clear and concise communication with customers.
- Identifying and escalating issues to supervisors in a timely and professional manner.
- Adapting to fast-changing guidelines and customer needs with a positive and proactive attitude.
- Informing clients by explaining procedures, answering questions, and providing information in a clear and concise manner.
- Maintaining and improving quality results by adhering to standards and guidelines, ensuring exceptional customer service and quality requirements.
Requirements
To be successful in this role, you'll need:- A high school graduate or G.E.D. equivalent.
- A minimum of one year of experience in an inbound/outbound call center or retail environment, with a proven track record of providing exceptional customer service.
- Excellent oral and written communication skills, with the ability to communicate clearly and concisely with customers.
- The ability to multitask in speaking on the phone, using the computer, and keyboard simultaneously, with a high level of accuracy and attention to detail.
- The ability to type at least 25 words per minute, with a high level of accuracy and speed.
- Experience in providing exceptional customer service and maintaining established quality requirements, with a proven track record of meeting or exceeding customer satisfaction targets.
- The ability to pass a background check, with a clean and reliable work history.
Benefits and Perks
As a valued member of our team, you'll enjoy:- The opportunity to work from home, with a flexible schedule that suits your needs.
- A comprehensive benefits package, including $15,000 life insurance (company-paid) and 401K plan eligibility after one year of service, with a company match of up to 4%.
- Weekly and monthly gift card drawings/contests for meeting goals, with a chance to win exciting prizes and rewards.
- Career learning and development programs, with opportunities to grow and develop your skills and knowledge.
- A casual dress code, with a relaxed and supportive work environment that encourages creativity and innovation.