Customer Service Specialist - Overnight/Weekend Support at arenaflex
Unlock a Rewarding Career in Customer Service with arenaflex
Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in fast-paced environments and enjoy working with diverse teams? Look no further! arenaflex, a leading full-service language service provider, is seeking a highly skilled Customer Service Specialist to join our Scheduling Department. As a key member of our team, you will play a vital role in providing top-notch support to our clients and interpreters, ensuring seamless communication and scheduling processes.
About arenaflex
arenaflex is a dynamic and innovative company founded in 2010, headquartered in Portland, Oregon. We specialize in comprehensive, responsive, and high-quality language access for patients, providers, families, and coordinated care organizations. Our mission is to bridge language gaps and foster meaningful connections between individuals and communities. At arenaflex, we value diversity, inclusivity, and teamwork, and we're committed to creating a work environment that celebrates our differences and promotes growth.
Job Summary
As a Customer Service Specialist in our Scheduling Department, you will be responsible for handling and resolving email requests from dedicated clients and interpreters, assisting with phone calls, and maintaining accurate database information. You will work closely with our team to ensure efficient scheduling processes, manage inbound interpreter calls and inquiries, and provide exceptional customer service to our clients and interpreters.
Responsibilities
* Handle and resolve email requests from dedicated clients and interpreters related to scheduling, serving as the first point of contact
- Assist with answering clients/interpreters calls, when needed
- Efficiently input data and maintain accurate database information
- Manage all inbound interpreter calls and inquiries
- Manage all inbound interpreter calls, emails, and securing interpreters to cover appointments
- Manage all appointments for a dedicated client by meeting both arenaflex and client service levels for securing interpreters to appointments
- Perform other duties and responsibilities as requested by leads, Assistant Manager, or Scheduling Manager
Key Skills and Qualifications
* Possess the ability to handle stressful and challenging situations in a calm and professional manner while working with internal and external clients
- Professional communication skills; verbal and written
- Proficiency with standard software applications (Excel, Word, PowerPoint), and familiarity with other web-based applications
- Ability to excel in a demanding, dynamic, and team-based working environment
- 2 years of experience in customer service
- 2 years of experience working in a fast-paced office environment
- Exceptional data entry and accuracy skills
- Professional verbal and written communication skills
- Organized and motivated with excellent follow-through, multi-tasking, and problem-solving skills
- Proficiency in MS Office applications
- Ability to work independently while remaining an effective and efficient member of cross-functional teams
- Ability to analyze problems and develop processes to alleviate problems
What We Offer
* Competitive salary range: $20-22/hour
- Full-time schedule: 36 hours/week, with Friday-Sunday 12-hour shifts
- Opportunity to work with a dynamic and innovative company
- Collaborative and inclusive work environment
- Professional development and growth opportunities
- Comprehensive benefits package, including health, dental, and vision insurance
- Generous paid time off and holidays
- Access to cutting-edge technology and tools
- Recognition and rewards for outstanding performance
Why Join arenaflex?
At arenaflex, we believe that our diversity is our strength. We celebrate our differences and are proud to grow together as a team and community. We're committed to creating a work environment that is inclusive, supportive, and empowering. If you're passionate about customer service, teamwork, and making a difference, we encourage you to apply.
How to Apply
If you're a motivated and customer-focused individual with a passion for delivering exceptional experiences, we invite you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!
Equal Employment Opportunity
arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating a work environment that is inclusive, supportive, and empowering. Apply for this job