Associate Manager, In-Store (Customer Experience) at arenaflex
Join arenaflex, a leading technology and logistics company, as we revolutionize the way people experience food and goods delivery. We're seeking an experienced Associate Manager, In-Store (Customer Experience) to help drive our Going Out product, a seamless and exciting dining experience that combines discovery, exclusive in-store discounts, and VIP experiences.
About the Team
arenaflex is at the forefront of innovation, constantly pushing the boundaries of what's possible in the delivery and logistics space. Our Going Out product is a key component of this vision, and we're looking for a talented individual to help us scale this product nationwide. As a member of our team, you'll be part of a fast-paced and dynamic environment where no two days are the same. We take risks, move quickly, and roll up our sleeves to make things happen.
About the Role
As an Associate Manager, In-Store (Customer Experience), you'll own critical pieces of the customer go-to-market strategy for Going Out. You'll report to our Director of In-Store and work on some of the most urgent projects as we prepare to scale our product nationwide. Your responsibilities will include:
- Owning and collaborating on critical components of our business, including the Going Out customer journey, the Going Out interaction with DashPass, in-app conversion, monthly retention, and order frequency
- Designing and executing experiments to learn about new products we may bring into the Going Out tab
- Conducting regular customer research and collaborating with product, marketing, and sales teams
- Building, strategizing, experimenting, implementing, analyzing, and influencing to drive business growth and customer satisfaction
You're Excited About This Opportunity Because...
* You'll have the chance to build and launch an exciting new product at arenaflex
- You'll set the strategy for customer experience on Going Out and drive business growth
- You'll experiment and scope tests to optimize customer engagement and retention
- You'll implement new marketing and comms plans to help our customer base grow
- You'll analyze data to evaluate success and set new goals
- You'll influence product, engineering, operations, and sales teams to scale Going Out
We're Excited About You Because...
* You have 4+ years of experience in management consulting, tech, design, investment banking, corporate strategy, business development, business operations, or related experience
- You have an established track record of achieving tangible outcomes and moving needles
- You have experience leading projects, working in a team, and motivating people at all levels across a variety of job responsibilities
- You can translate high-level goals into applicable plans and action items
- You have excellent Excel skills and SQL knowledge is a bonus
Compensation and Benefits
The successful candidate's starting pay will fall within the pay range of $98,600 - $145,000 USD, determined based on job-related factors including skills, experience, qualifications, work location, and market conditions. In addition to base salary, the compensation for this role includes opportunities for equity grants. arenaflex also offers a comprehensive benefits package, including:
- 401(k) plan with an employer match
- Paid time off
- Paid parental leave
- Wellness benefits
- Several paid holidays
- Paid sick leave in compliance with applicable laws
- Medical, dental, and vision benefits
- Disability and basic life insurance
- Family-forming assistance
- Commuter benefit match
- Mental health program
About arenaflex
arenaflex is a technology and logistics company that's changing the way people experience food and goods delivery. Our mission is to empower local economies, and we're committed to supporting employees' happiness, healthiness, and overall well-being. We're a rapidly growing company that's constantly innovating and pushing the boundaries of what's possible.
Our Commitment to Diversity and Inclusion
arenaflex is committed to growing and empowering a more inclusive community within our company, industry, and cities. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel. We're an equal opportunity employer and welcome applications from diverse candidates.
How to Apply
If you're passionate about customer experience and want to join a dynamic team that's changing the face of delivery and logistics, apply now! Please submit your resume and a cover letter explaining why you're the perfect fit for this role. Apply Job! Apply for this job