Experienced Customer Service Representative – Retail and Food Service Expert

At arenaflex, we're passionate about delivering exceptional customer experiences and building a team of dedicated professionals who share our commitment to excellence. As a Customer Service Representative at arenaflex, you'll play a vital role in ensuring our customers receive top-notch service, while also contributing to the success of our retail and food service operations.

About arenaflex

arenaflex is a leading provider of retail and convenience services, operating a network of stations across the country. Our mission is to provide safe, clean, and welcoming environments for our customers, while also promoting a culture of teamwork, innovation, and continuous improvement. We're committed to being a responsible corporate citizen, and we're proud to be an equal opportunity employer.

Job Expectations

As a Customer Service Representative at arenaflex, you'll be responsible for providing exceptional guest service, maintaining a clean and safe environment, and supporting our retail and food service operations. Your key responsibilities will include:

• Maintaining courteous, professional contact with co-workers, customers, vendors, and community at large
• Maintaining neat appearance and good personal hygiene in compliance with arenaflex image standards
• Supporting and following established safety, security, quality guidelines as well as arenaflex's policies, procedures, practices, and programs
• Preserving safety of self, fellow employees, and all others in the work location by utilizing the arenaflex Loss Prevention process
• Ensuring food safety hygiene in accordance with county regulations is followed to include proper sanitation, food handling, preparation, storage, and disposal procedures
• Following federal law and company standards on carding customers for all age-restricted products sold at the stations
• Working professionally with vendors and contractors
• Regular and punctual attendance is expected
• Following proper kitchen and sanitation procedures in accordance with city and county regulations during cooking of KKC products

Essential Functions

As a Customer Service Representative at arenaflex, you'll be responsible for:

• Providing exceptional guest service, including greeting and thanking all customers while making eye contact
• Conducting all point-of-sale activities accurately and safely while adhering to arenaflex guidelines and procedures
• Maintaining cash drawer to be at or below maximum level, securing all funds in safe, and performing cashier reconciliation at each end of shift to ensure accurate management of sales
• Performing consistent station cleaning of the indoor and outdoor facilities, including restrooms, islands, pumps, and car wash, if applicable
• Preparing food and hot beverage products, effectively managing ExtraMile and/or KKC foodservice and beverages to ensure maximization of sales and minimization of loss
• Actively promoting store specials and other marketing programs
• Cross-checking price of delivered goods for accuracy
• Distributing delivered goods in an orderly manner throughout the store and continuously ensuring shelves are full of products
• Observing local law requirements in activating and filling vehicle fuel tanks with gasoline or diesel fuel to specified levels (Oregon only)
• May perform other duties as assigned by management

Requirement/Qualifications

To be successful as a Customer Service Representative at arenaflex, you'll need:

• To be sufficiently proficient in English to understand arenaflex policies, safety training, and job instructions, and to effectively communicate with customers and/or coworkers on work-related matters
• To be available to work a variety of hours, which may include early mornings, evenings, weekends, overnight shifts, and holidays
• Strong attention to detail
• Ability to handle challenging situations professionally and exercise exceptional judgment
• Ability to work both independently and in team settings
• Must possess required up-to-date food handling certificates, as required by law (in specific locations only)
• Cooking/Restaurant experience preferred

Supervisor Responsibilities

This position has no supervisory responsibilities.

Travel

Rare, limited to required training and coverage for nearby stations.

Physical Demands

As a Customer Service Representative at arenaflex, you'll be required to:

• Stand and walk for long periods of time on hard and uneven surfaces
• Bend, lift, push, and move product using proper lifting techniques
• Follow the team-lift concept if objects are too heavy or awkward and if over 25 pounds
• Work safely with equipment that can create and hold very high temperatures while always using appropriate personal protective equipment
• Periodic exposure to all outdoor conditions during daylight hours
• Moderate exposure to walk-in coolers and freezers at 34 F or lower
• Frequent handwashing and attention to personal cleanliness standards

Age Requirements

Must be at least 18 years of age or older to work in California and Oregon locations. Must be at least 21 years of age or older to work in Washington locations. Must be at least 21 years of age or older to work Graveyard shift from 10pm to 6am. Must be at least 21 years of age or older to work in Management positions.

Benefits

As a Customer Service Representative at arenaflex, you'll enjoy:

• Full-time & Part-time shifts available
• Direct Deposit with competitive weekly pay
• Health & Wellness packages available for purchase
• Education reimbursement program
• Shift Differential Pay for select shifts and job titles
• Management Bonus Program
• Loyalty Service time Program
• Commuter benefit Program

Compensation Range

$18.00 - $19.00

Equal Opportunity Employer

arenaflex is an Equal Opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religious creed, sex (including pregnancy, childbirth, breast-feeding and related medical conditions), sexual orientation, gender identity, gender expression, national origin or ancestry, age, mental or physical disability (including medical condition), military or veteran status, political preference, marital status, citizenship, genetic information or other status protected by law or regulation. We are committed to providing reasonable accommodations for qualified individuals with disabilities. If you need assistance or an accommodation, please email us at [arenaflex email address].

Apply Now

Ready to join our team and make a difference in the lives of our customers? Apply now to become a Customer Service Representative at arenaflex! Apply for this job