Experienced Scaled Customer Engineer – Web & Cloud Application Development

At arenaflex, we're on a mission to revolutionize the way businesses interact with their customers. As a Scaled Customer Engineer, you'll play a vital role in building lasting relationships with our SMB and mid-market customers, delivering exceptional service that reinforces our reputation for outstanding customer experience. If you're passionate about customer success, have a knack for problem-solving, and thrive in a fast-paced environment, we want to hear from you!

About arenaflex

arenaflex is a rapidly growing company that's changing the game in the industry. We're a remote-first workplace with an office in San Francisco, California, and we're committed to creating a culture that's inclusive, innovative, and fun. Our team is made up of talented individuals who are passionate about making a difference, and we're always looking for like-minded individuals to join our ranks.

Responsibilities

As a Scaled Customer Engineer, you'll be responsible for:

• Fully owning scaled customers and their lifecycle touchpoints, including process improvements and providing escalated support when necessary.
• Co-owning the self-serve onboarding process in partnership with Product and Knowledge Management.
• Providing guidance and assistance on any new documentation needed to maximize scaled success.
• Working with the Sales team to build account plans that move the customers forward through each stage of the customer journey, through renewal and beyond.
• Driving proactive async customer touchpoints, including new feature and roadmap updates, and finding opportunities for expanding which arenaflex products are used.
• Acting as an advocate for scaled customers within arenaflex.

What We're Looking For

We're looking for a highly motivated and experienced individual who has a track record of success in Customer Success, Account Management, or a similar customer-facing role within a SaaS company. Here are some of the key qualifications we're looking for:

• Track Record: 3+ years of experience in Customer Success, Account Management, or a similar customer-facing role within a SaaS company. Experience in a scaled customer engagement model, managing a larger book of business using playbooks, automated communications, and one-to-many outreach strategies, as well as cybersecurity or identity management experience, are all a big plus.
• Technical Acumen: Technical skills and knowledge/industry experience relevant to use cases/environments (sold, implemented, and/or managed security products, domain expertise in security, cloud email, IT, Google/Office 365, SSO, etc.). A data-driven mindset is crucial, alongside experience leveraging insights to proactively drive adoption, mitigate risk, and identify expansion opportunities.
• Project Management: Ability to multitask and efficiently handle multiple competing priorities, escalating when necessary while being highly organized, detail-oriented, and having great time management skills.
• Customer Empathy: Have sincere empathy for the customer and a commitment to delving deep into the challenges they present or experience; our Customer Engineers have a natural tendency to take on new and unique customer asks/requirements.
• Attitude & Ambition: The best candidates are smart, hard-working, competitive, and not afraid to fail. They are team-first but willing to take the lead with minimal guidance and supervision.
• Cross-functional and Collaborative: Ability to contribute directly to the following teams: Sales, Product, Marketing, and Engineering.
• Versatile: Should be able to learn new tools & technologies quickly, and be able to communicate the product and problem space fairly deeply.

Career Growth Opportunities and Learning Benefits

At arenaflex, we're committed to helping our employees grow and develop their skills. Here are some of the career growth opportunities and learning benefits we offer:

• Mentorship: We offer mentorship programs that pair you with experienced professionals who can guide you in your career journey.
• Training and Development: We provide regular training and development opportunities to help you stay up-to-date with the latest industry trends and technologies.
• Cross-functional Projects: We offer cross-functional projects that allow you to work with different teams and gain experience in new areas.
• Professional Certifications: We offer professional certifications that can help you advance your career.

Work Environment and Company Culture

At arenaflex, we're committed to creating a culture that's inclusive, innovative, and fun. Here are some of the things that make our work environment and company culture special:

• Remote-first Workplace: We're a remote-first workplace, which means you can work from anywhere and have the flexibility to create your own schedule.
• Flexible Work Arrangements: We offer flexible work arrangements that allow you to balance your work and personal life.
• Collaborative Team: We have a collaborative team that's passionate about making a difference.
• Fun and Inclusive Culture: We have a fun and inclusive culture that's all about celebrating our differences and having a good time.

Compensation, Perks, and Benefits

At arenaflex, we're committed to offering competitive compensation, perks, and benefits that reflect our values and commitment to our employees. Here are some of the things we offer:

• Competitive Salary: We offer a competitive salary that reflects your experience and qualifications.
• Benefits Package: We offer a comprehensive benefits package that includes medical, dental, and vision insurance, as well as 401(k) matching.
• Perks: We offer a range of perks, including flexible work arrangements, professional development opportunities, and a fun and inclusive culture.
• Stock Options: We offer stock options that allow you to share in our success and build wealth.

How to Apply

If you're passionate about customer success and have a knack for problem-solving, we want to hear from you! To apply, please submit your resume and a cover letter that outlines your experience and qualifications. We can't wait to hear from you!

Equal Employment Opportunity

arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive and respectful of all employees, and we strive to provide equal opportunities for employment and advancement to all qualified individuals.

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Projected Compensation Range

The projected compensation range for this position is $140,000 - $180,000. Apply for this job