Experienced Customer Data Platform Lead – Driving Business Growth through Unified Customer Insights

At arenaflex, we believe that data is the lifeblood of any successful organization. As a leading player in the art and luxury commerce space, we're committed to harnessing the power of data to drive business growth, improve customer experiences, and stay ahead of the competition. We're now seeking an experienced Customer Data Platform (CDP) Lead to join our team and help us unlock the full potential of our customer data.

About arenaflex

Established in 1744, arenaflex is the world's premier destination for art and luxury. Our trusted global marketplace is supported by an industry-leading technology platform and a network of specialists spanning 40 countries and 70 categories. We believe in the transformative power of art and culture and are committed to making our industries more inclusive, sustainable, and collaborative.

The Role

As our CDP Lead, you'll play a critical role in automating and optimizing our unified data layer across our consumer applications. You'll lead the architecture design and drive the technical direction for managing and utilizing customer data to improve business objectives. Your goal will be to facilitate a self-serve analytics culture, working cross-functionally with our Product, Marketing, and Engineering teams to ensure that key success metrics are identified and tracked.

Responsibilities

* Own the strategy and operations of our data pipelines, ensuring that we're using Segment and other tools effectively to funnel data into the right places.

• Develop and maintain a detailed tracking plan that outlines the events, properties, and user identifiers to be tracked, ensuring consistency and clarity.
• Validate the data collected by Segment against the tracking plan, identifying and resolving any discrepancies or issues.
• Transform and enrich the collected data using Segment's features (e.g., transformations, libraries) to ensure it's in a usable format for downstream tools.
• Implement and configure Segment libraries and integrations across websites, mobile apps, and other platforms, configuring them to collect the necessary data and create a unified customer view.
• Manage integrations between Segment and various analytics tools, marketing platforms, and other systems.
• Collaborate with Product, Marketing, and Engineering teams to understand their data needs, ensure effective data tracking, and drive implementations to completion.
• Develop actionable insights on customer onsite behavior that guide business decisions while prioritizing across business units and other stakeholders.
• Establish and enforce best practices for data tracking, ensuring consistency and maintainability.
• Monitor the performance of the tracking implementation, identifying areas for optimization and improvement.

Ideal Experience & Competencies

* Direct experience with implementations of Segment analytics in world-class organizations.

• Expert-level proficiency in Segment Libraries, Protocols, Segment HTTP API.
• Degree in Data Science, Statistics, Analytics, CS, or other quantitative field preferred OR 5+ years stellar track record in data management, analytics, and reporting.
• 5+ years professional experience ideally in a B2C business.
• 3+ years experience as a data analyst or product analyst with Segment implementations (must have strong product and user experience sense).
• Hands-on experience in Data Warehousing for storing and analyzing collected data, including data modeling.
• Strong knowledge of Snowflake platform, data modeling tools (i.e. dbt), and SQL.
• Experience with modern analytic tools - like Google Analytics, Amplitude, Optimizely, Segment, Braze, Tableau, Sigma, etc.
• Excellent written and verbal communication skills. Ability to craft a compelling story for stakeholder management and concisely present recommendations across teams and levels to solve problems and drive technical solutions.
• Ability to work with little supervision and meet deadlines on a consistent basis.
• Highly organized with the ability to multitask in a fast-paced environment.

Why Join arenaflex?

* Opportunity to work with a leading player in the art and luxury commerce space.

• Collaborative and dynamic work environment with a team of experienced professionals.
• Comprehensive benefits package, including health insurance, retirement plan, and paid time off.
• Professional development opportunities, including training and education programs.
• Flexible work arrangements, including remote work options.

How to Apply

If you're a motivated and experienced professional looking to join a dynamic team and drive business growth through unified customer insights, please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!

Equal Opportunity Employer

arenaflex is an equal opportunity employer and considers all applicants for employment without regard to race (including, without limitation, traits historically associated with race, such as natural hair, hair texture, and protective and treated or untreated hairstyles), color, creed, religion, sex, sexual orientation, marital or civil partnership/union status, national origin, age, disability, pregnancy, genetic predisposition, genetic information, reproductive health decision, sexual orientation, gender identity or expression, alienage or citizenship status, domestic violence victim status, military or veteran status, or any other characteristic protected by federal, state/province or local law. Apply for this job