Experienced Customer Service Supervisor – Ground Operations Management

At arenaflex, we're committed to providing our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of our operations. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every arenaflex Customer.

Job Summary

The People of arenaflex come together to deliver on our Purpose, which is to connect People to what's important in their lives through friendly, reliable, and low-cost air travel. Our Customer Service Supervisors manage and train Customer Service Agents, Operations Agents, and Skycaps at our Station. This role connects with many People to ensure the assignments of various Ground Operations Teams are completed with Safety as the top priority. The Customer Service Supervisor serves as a Leader by observing and offering guidance, ensuring Safety and compliance procedures are followed, and reading and delivering communications to convey important updates. Customer Service Supervisors seamlessly pivot from one task to another as needed and are strategic thinkers who communicate effectively while leading and supporting a Team.

Responsibilities

- Actively coordinate with all Departments to maintain the station's on-time performance, Employee morale, and Customer satisfaction - Respond to and resolve Customer questions, requests, or complaints - Oversee day-to-day airport operations to create a safe, secure, and legally compliant service-conscious environment, Meet or exceed performance goals through effective decisions, Assign and track Agents for training compliance - Coordinate actively with all Departments to maintain the Station's on-time performance. Report status updates to leaders and employees consistently - Drive performance processes by forecasting operational situations that may impact the operation, monitoring and achieving results against key metrics, and holding responsible parties accountable for results, review and ensure accurate delay coding - Work with staff planning to build bids that are in line with department's hourly goals. - Perform administrative duties daily, such as building of shift bids, closing bids, daily work assignments, daily payroll, and attendance reports, monitoring staffing in all areas and verifying that overtime is used properly - Assure proper administration of labor contracts or agreements, emphasizing minimal labor disputes - May perform other job duties as directed by Employee's Leaders

Key Skills and Competencies

- Strong leadership and communication skills - Ability to work in a fast-paced environment with multiple priorities - Excellent problem-solving and analytical skills - Ability to work effectively in a team environment - Strong customer service skills - Ability to adapt to changing situations and priorities - Strong organizational and time management skills - Ability to work in a dynamic and ever-changing environment

Essential Qualifications

- Fully functioning, broad knowledge in: - Airlines Operation Management - Customer Service - Must be able to obtain a SIDA (Secured Identification Display Area) badge and meet all local airport requirements - Ability to obtain GSC (Ground Security Coordinator) qualification and comply with DOT (Department of Transportation) drug and alcohol testing program - Must be a U.S. citizen or have the authorization to work in the United States as defined by the Immigration Reform Act of 1986 - Must be at least 18 years of age - Must be able to comply with Company attendance standards as described in established guidelines

Preferred Qualifications

- Bachelor's degree in a related field (e.g. Business Administration, Operations Management) - Experience in a supervisory or leadership role in a customer-facing environment - Knowledge of Collective Bargaining Agreements and their applications - Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources

Work Environment and Company Culture

At arenaflex, we're committed to creating a work environment that's inclusive, supportive, and empowering. Our company culture is built on the principles of respect, empathy, and open communication. We believe in fostering a culture of innovation and creativity, where our Employees feel encouraged to share their ideas and take ownership of their work.

Compensation, Perks, and Benefits

- Competitive hourly rate of $34.94 to $36.39 per hour, depending on qualifications and experience - Opportunities for overtime and shift premiums - Additional bonus opportunities available and awarded at the discretion of the Company - Comprehensive benefits package, including: - Fly for free on any open seat on all arenaflex flights (your eligible dependents too) - Southwest will help fund your Retirement Savings Plan with Company contributions up to 9.3% of your eligible earnings - Potential for annual ProfitSharing contribution in the arenaflex Retirement Savings Plan- when arenaflex profits, you profit - Competitive health insurance for you and your eligible dependents (including pets) - Explore more Benefits you'll love: https://careers.arenaflex.com/benefits

Career Growth Opportunities and Learning Benefits

At arenaflex, we're committed to helping our Employees grow and develop their careers. We offer a range of training and development programs, including: - Leadership development programs - Customer service training - Operations management training - Continuous learning and development opportunities

How to Apply

If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application through our website: [insert link]. We can't wait to hear from you!

Equal Opportunity Employer

arenaflex is an Equal Opportunity Employer. We continue to look for opportunities to reflect the communities we serve, and welcome applicants with diverse thoughts, backgrounds, and experiences. Apply for this job