Senior Director, Customer Leadership - Foodservice at arenaflex

Join arenaflex, a leading innovator in the foodservice industry, as we seek a seasoned Senior Director, Customer Leadership to lead our Western US sales team and drive strategic relationships with key customers. In this complex leadership role, you will be responsible for inspiring and coaching a team of 5 to 7 account professionals across multiple regions, fostering enduring relationships with senior management of regional chain accounts, and providing strategic direction and leadership to a highly motivated sales team. As a Senior Director, Customer Leadership at arenaflex, you will be at the forefront of driving business growth and customer satisfaction through a collaborative business approach.

About arenaflex

arenaflex is a dynamic and innovative company that is revolutionizing the foodservice industry with its cutting-edge products and services. With a strong commitment to customer satisfaction and employee development, arenaflex offers a unique and exciting work environment that fosters growth, creativity, and collaboration. As a leader in the industry, arenaflex is dedicated to building long-term partnerships with its customers and partners, and we are seeking a talented and experienced Senior Director, Customer Leadership to join our team.

Key Responsibilities

As a Senior Director, Customer Leadership at arenaflex, you will be responsible for:

• Inspiring and coaching account teams through Collaborative Business Planning, The arenaflex Value Bundle, Storytelling, and Presenting to build long-term partnerships
• Overseeing the development of customer plans for regional chains and building enduring relationships with senior management of regional chain accounts
• Providing strategic direction and leadership to a highly motivated sales team, coaching, mentoring, and developing their professional development
• Recruiting, hiring, and training emerging sales talent, with 5 to 7 direct reports
• Indirectly leading a team of cross-functionals who directly support the market, including Marketing, Operations, and Finance
• Providing strategic direction and framework for the market, coordinating with bottler partners and North America Operating Unit senior leadership
• Ensuring comprehensive call coverage within the customers' organizational structure, leading and stewarding top-to-top calls with designated customers

Qualifications and Requirements

To be successful in this role, you will need:

• A minimum of 5+ years of experience in the consumer goods industry
• 5+ years of experience in sales/marketing or major account management
• 3+ years of experience managing professional sales people
• A demonstrated ability to coach, mentor, and lead others
• A Bachelor's Degree, with an MBA preferred
• Strong leadership behaviors, including being a role model, setting the agenda, and helping people be their best selves
• Excellent communication, negotiation, and problem-solving skills
• Ability to travel 25-30% of the time

Leadership Behaviors

As a Senior Director, Customer Leadership at arenaflex, you will be expected to embody the following leadership behaviors:

• Be the Role Model: live the growth behaviors and act with a growth mindset, build an environment of trust and safety, and seek the right outcome, not the comfortable one
• Set the Agenda: dream big and establish a compelling vision, bring the outside in by shamelessly borrowing and reapplying, and disagree then commit
• Help People Be Their Best Selves: build and develop talent, serve as a coach and a connector, and make your passion irresistible

Skills and Competencies

To succeed in this role, you will need to possess the following skills and competencies:

• Leadership: ability to inspire, motivate, and lead a team of sales professionals
• Managing Sales Teams: experience in managing and developing sales teams, with a focus on customer satisfaction and business growth
• Business Planning: ability to develop and implement business plans that drive customer satisfaction and business growth
• Influencing: ability to influence and negotiate with customers and partners to achieve business objectives
• Contract Negotiations: experience in negotiating contracts and agreements with customers and partners
• People Management: ability to manage and develop a team of sales professionals, with a focus on customer satisfaction and business growth
• Budgeting: ability to manage and control budgets, with a focus on customer satisfaction and business growth
• Strategic Selling: ability to develop and implement strategic sales plans that drive customer satisfaction and business growth
• Analytical Thinking: ability to analyze data and make informed decisions that drive customer satisfaction and business growth
• Profit and Loss (P&L) Management: ability to manage and control P&L, with a focus on customer satisfaction and business growth
• Customer Negotiations: experience in negotiating with customers to achieve business objectives
• Sales: ability to develop and implement sales plans that drive customer satisfaction and business growth

Career Growth Opportunities and Learning Benefits

As a Senior Director, Customer Leadership at arenaflex, you will have access to a range of career growth opportunities and learning benefits, including:

• Professional development programs to enhance your leadership and sales skills
• Opportunities to work with a talented and experienced team of sales professionals
• Access to cutting-edge products and services that drive customer satisfaction and business growth
• A dynamic and innovative work environment that fosters growth, creativity, and collaboration

Work Environment and Company Culture

arenaflex is a dynamic and innovative company that is committed to building long-term partnerships with its customers and partners. Our company culture is built on a strong commitment to customer satisfaction, employee development, and collaboration. As a Senior Director, Customer Leadership at arenaflex, you will be part of a talented and experienced team of sales professionals who are dedicated to driving business growth and customer satisfaction.

Compensation, Perks, and Benefits

arenaflex offers a competitive compensation package, including a base salary, bonus, and benefits, including:

• Medical, dental, and vision insurance
• 401(k) plan with company match
• Paid time off and holidays
• Professional development programs and training opportunities
• Access to cutting-edge products and services that drive customer satisfaction and business growth

How to Apply

If you are a seasoned sales leader with a passion for driving business growth and customer satisfaction, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience and qualifications for this role. We look forward to hearing from you! Apply Job! Apply for this job