Experienced Loss Prevention Customer Service Associate II – Retail Security and Customer Experience

At arenaflex, we're not just a retailer – we're a community of innovators, thinkers, and explorers who are passionate about delivering an exceptional shopping experience to our customers. With over 1,000 stores across the country, we're constantly pushing the boundaries of what's possible in retail. Our stores are a treasure trove of exciting surprises, from the latest designer collections to unique finds that make the everyday a little more fun. And it's not just about the products – it's about the people who make arenaflex a place where everyone feels welcome and valued.

Join Our Team and Discover Different

As an Experienced Loss Prevention Customer Service Associate II at arenaflex, you'll play a vital role in ensuring the safety and security of our stores, while also providing an exceptional customer experience. You'll be part of a dynamic team that's dedicated to preventing loss and dishonesty, while also promoting a positive and inclusive shopping environment. If you're passionate about retail, security, and customer service, we want to hear from you.

Key Responsibilities:

* Act as a visual deterrent to prevent potential loss/dishonesty in the store

• Wear a body-worn camera to ensure the safety and security of our customers and employees
• Review and understand the Store Emergency Response Guide to respond effectively in critical situations
• Maintain a professional and proper stance in the designated area at the front of the store
• Greet customers with courtesy and respect, and respond to their requests for assistance
• Establish and maintain a position at the front of the store or in a department to monitor customer activity
• Observe and report any suspicious behavior or critical incidents to Loss Prevention or store management
• Perform a closing safety sweep of the store with a member of management to ensure the store is secure
• Adhere to all arenaflex policies and procedures, and document required incidents in AIIM Case Management
• Perform other duties as assigned by management

Who We're Looking For:

* Strong verbal and written communication skills

• Sound decision-making skills, with the ability to take initiative and work independently
• Ability to prioritize and organize workload, and manage time effectively
• Ability to stand for long periods of time, with a strong focus on customer service and security
• 0-2 years of retail or security experience, with a passion for delivering exceptional customer experiences

Benefits and Perks:

* Competitive starting pay range of $16.50 to $18.25 per hour

• Opportunities for career growth and development, with a focus on promoting from within
• Comprehensive benefits package, including:

+ Associate discount + EAP + Smoking cessation + Bereavement + 401(k) Associate contributions + Child care & cell phone discounts + Pet & legal insurance + Credit union + Referral bonuses

• Eligibility for additional benefits, including:

+ 401(k) match + Medical/dental/vision + HSA + Health care FSA + Life insurance + Short/long term disability + Paid parental leave + Paid holidays/vacation/sick + Auto/home insurance discounts + Scholarship program + Adoption assistance

Why Join arenaflex?

* We're a company that values diversity, equity, and inclusion, and we're committed to creating a workplace that's welcoming and inclusive for everyone

• We offer a dynamic and fast-paced work environment, with opportunities for growth and development
• We're passionate about delivering exceptional customer experiences, and we're committed to making a positive impact in our communities
• We offer a comprehensive benefits package, with a focus on promoting the health and well-being of our employees
• We're a company that's committed to innovation and excellence, and we're always looking for new and better ways to do things

How to Apply:

If you're passionate about retail, security, and customer service, and you're looking for a challenging and rewarding career opportunity, we want to hear from you. Apply now to become an Experienced Loss Prevention Customer Service Associate II at arenaflex. Apply Now!

Equal Employment Opportunity:

arenaflex is an equal opportunity employer, and we're committed to creating a workplace that's welcoming and inclusive for everyone. We consider all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status. We also provide reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. Apply for this job