Experienced Pharmacy Customer Service Associate – Delivering Exceptional Patient Experience at arenaflex
At arenaflex, we are committed to providing exceptional patient care and delivering a distinctive and delightful customer experience. As an Experienced Pharmacy Customer Service Associate, you will play a vital role in achieving this goal by modeling and delivering outstanding customer service, assisting our pharmacists in the practice of pharmacy, and contributing to the overall success of our pharmacy team.
About arenaflex
arenaflex is a leading healthcare company dedicated to improving the lives of our patients and customers. With a rich history of innovation and a commitment to excellence, we strive to provide the highest quality products and services to our communities. Our pharmacy team is at the forefront of this mission, and we are seeking a highly skilled and compassionate individual to join our team as an Experienced Pharmacy Customer Service Associate.
Key Responsibilities
As an Experienced Pharmacy Customer Service Associate, you will be responsible for:
- Customer Experience: Engage customers and patients by greeting them and offering assistance with products and services. Resolve customer issues and answer questions to ensure a positive customer experience. Model and share customer service best practices with all team members to deliver a distinctive and delightful customer experience.
- Operations: Provide customers with courteous, friendly, fast, and efficient service. Recommend items for sale to customers and recommend trade-up and/or companion items. Register customer purchases on assigned cash register, collect cash and distribute change as requested; process voids, returns, rain checks, refunds, and exchanges as needed.
- Pharmacy Support: Assist pharmacists in the practice of pharmacy, including using pharmacy systems to obtain patient and drug information and process prescriptions. Perform duties as assigned by Pharmacy Manager, Staff Pharmacist, and Store Manager, including utilizing pharmacy systems to enter patient and drug information, ensuring information is entered correctly, filling prescriptions by retrieving, counting, and pouring pharmaceutical drugs, verifying medicine is correct, and checking for possible interactions.
- Inventory Management: Assist and support Pharmacy Department on inventory management activities, such as ordering, unpacking, checking, and storing shipment of pharmaceuticals. Maintain knowledge of Company asset protection techniques and file claims for warehouse overages, shortages, order errors, or damaged goods involving Rx drugs.
- Store Maintenance: Assist with exterior and interior maintenance by ensuring a clean, neat, orderly store condition and appearance. Comply with all company policies and procedures and maintain respectful relationships with coworkers.
- Training & Personal Development: Earn and maintain PTCB certification through the designated PTCB training program and/or state required certification/registration. Attend training and complete PPLs requested by Manager or assigned by corporate and acquire continuing education credits. Maintain knowledge and skill in healthcare and pharmacy, including latest news and developments.
Essential Qualifications
* High school diploma or equivalent required; associate's or bachelor's degree in a related field preferred
- 1-2 years of experience in a pharmacy or retail environment
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment and prioritize tasks effectively
- Basic math skills and accuracy with handling cash and operating a cash register
- Ability to lift up to 25 pounds and stand for long periods of time
- PTCB certification or willingness to obtain certification within 6 months of hire
Preferred Qualifications
* Experience working in a pharmacy or retail environment
- Knowledge of pharmacy systems and procedures
- Basic computer skills and experience with inventory management software
- Ability to work flexible hours, including evenings and weekends
- Bilingual or multilingual skills
Skills and Competencies
* Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment and prioritize tasks effectively
- Basic math skills and accuracy with handling cash and operating a cash register
- Ability to lift up to 25 pounds and stand for long periods of time
- Strong problem-solving and analytical skills
- Ability to work independently and as part of a team
- Basic computer skills and experience with inventory management software
Career Growth Opportunities and Learning Benefits
As an Experienced Pharmacy Customer Service Associate at arenaflex, you will have opportunities to:
- Develop your skills and knowledge in pharmacy operations and customer service
- Advance to leadership roles within the pharmacy team
- Participate in continuing education programs and training sessions to stay up-to-date on the latest developments in healthcare and pharmacy
- Collaborate with other departments to improve patient care and customer experience
- Contribute to the success of our pharmacy team and the company as a whole
Work Environment and Company Culture
arenaflex is committed to creating a positive and inclusive work environment that supports the well-being and success of our employees. Our company culture values:
- Respect and empathy for all individuals
- Open communication and collaboration
- Continuous learning and development
- Excellence in patient care and customer service
- Diversity and inclusion
Compensation, Perks, and Benefits
arenaflex offers a competitive compensation package, including:
- Competitive hourly wage
- Opportunities for advancement and career growth
- Comprehensive benefits package, including medical, dental, and vision insurance
- 401(k) retirement plan with company match
- Paid time off and holidays
- Discounts on arenaflex products and services
Conclusion
If you are a motivated and compassionate individual who is passionate about delivering exceptional patient care and customer service, we encourage you to apply for the Experienced Pharmacy Customer Service Associate position at arenaflex. Join our team and contribute to the success of our pharmacy department while advancing your career and skills in a dynamic and supportive work environment. Apply Job! Apply for this job