Experienced Hybrid Customer Service Representative – Delinquency Control and Financial Counseling

At arenaflex, we're committed to empowering individuals to achieve their full potential, and we're seeking a highly motivated and customer-focused Hybrid Customer Service Representative to join our team. As a Delinquency Control Counselor, you'll play a vital role in helping our clients navigate financial challenges and achieve financial stability. If you're passionate about delivering exceptional customer experiences, possess excellent communication skills, and are eager to grow your career in a dynamic and supportive environment, we encourage you to apply.

About arenaflex

arenaflex is a leading provider of innovative solutions and services, dedicated to helping our clients achieve their goals and overcome complex challenges. With a strong presence in the industry, we've established ourselves as a trusted partner for businesses and individuals alike. Our team of experts is passionate about delivering exceptional results, and we're committed to fostering a culture of collaboration, innovation, and growth.

Job Summary

As a Hybrid Customer Service Representative – Delinquency Control and Financial Counseling, you'll be responsible for controlling and collecting on past due Consumer Loan and Credit Card accounts within the first 30 days of delinquency. You'll work closely with clients to provide personalized financial counseling, mitigate loss, and ensure compliance with all government rules and regulations. This is an exciting opportunity to join a dynamic team and make a meaningful impact in the lives of our clients.

Key Responsibilities

* Control and collect on past due Consumer Loan and Credit Card accounts within the first 30 days of delinquency, in accordance with all government rules and regulations

• Provide personalized financial counseling to clients, helping them navigate financial challenges and achieve financial stability
• Mitigate loss by identifying and addressing potential issues early on
• Collaborate with internal stakeholders to ensure seamless communication and effective resolution of client issues
• Maintain accurate and up-to-date records of client interactions and account status
• Stay informed about industry developments, regulatory changes, and best practices in delinquency control and financial counseling

Additional Skills and Qualifications

* Call center production environment experience, with proficiency in using auto-dialers and navigating multiple systems

• Early stage collections experience (1-30 days late), with the ability to handle 80-120+ calls per day
• Bachelor's or Associate's degree in Retail or Sales, or equivalent experience
• Excellent communication and interpersonal skills, with the ability to build rapport with clients and internal stakeholders
• Computer literacy, with proficiency in using Excel, Office Word, and Outlook
• Ability to work in a fast-paced, dynamic environment with aggressive goals and deadlines
• Strong problem-solving and analytical skills, with the ability to think critically and creatively
• Ability to navigate multiple systems and prioritize tasks effectively

Schedule and Location

* Must be available to work Monday-Saturday from 10:00am-7:30pm

• Hybrid schedule after training, with the opportunity to work from home or in our Pensacola, FL office
• Location: Pensacola, FL (with the option to work remotely after training)

Pay and Benefits

* Competitive hourly rate: $17.00-$18.95/hour

• Eligibility requirements apply to some benefits, which may include:

+ Medical, dental, and vision insurance + Critical Illness, Accident, and Hospital insurance + 401(k) Retirement Plan with pre-tax and Roth post-tax contributions available + Life Insurance (Voluntary Life & AD&D for the employee and dependents) + Short and long-term disability insurance + Health Spending Account (HSA) + Transportation benefits + Employee Assistance Program + Time Off/Leave (PTO, Vacation, or Sick Leave)

Work Environment and Company Culture

* arenaflex is committed to fostering a culture of collaboration, innovation, and growth

• Our team is passionate about delivering exceptional results and making a meaningful impact in the lives of our clients
• We prioritize work-life balance and offer flexible scheduling options to support our employees' needs
• Our Pensacola, FL office is a dynamic and supportive environment, with opportunities for professional growth and development

Application Deadline

* This position is anticipated to close on [insert date]

How to Apply

If you're a motivated and customer-focused individual with a passion for delivering exceptional results, we encourage you to apply for this exciting opportunity. Please submit your updated resume and a cover letter outlining your qualifications and experience. We look forward to hearing from you! Apply Job! Apply for this job