Experienced Retail Customer Service Associate – Print, Signs & Graphics, and Shipping Expert

At arenaflex, we're committed to delivering exceptional customer experiences and providing innovative solutions to meet the evolving needs of our customers. As a Retail Customer Service Associate, you'll play a vital role in driving sales growth, improving customer satisfaction, and upholding arenaflex's high standards of quality and service.

Job Summary:

We're seeking an experienced and customer-focused Retail Customer Service Associate to join our team in New York. As a key member of our retail team, you'll be responsible for delivering a positive customer experience, providing expert advice on print, signs & graphics, and shipping products, and operating a wide range of equipment to meet customer needs. If you're passionate about delivering exceptional customer service, have a strong understanding of retail operations, and are eager to grow your skills and knowledge, we encourage you to apply.

Key Responsibilities:

* Deliver exceptional customer service by using consultative skills to understand each customer's individualized needs, providing expert advice on print, signs & graphics, and shipping products, and finding solutions to meet customer needs.

• Provide accurate pricing information, take complex customer orders, and assemble parcels and prepare goods for shipping.
• Operate and maintain a wide variety of equipment, including printing, binding, and other related equipment, to meet customer needs.
• Maintain a safe, clean, and orderly retail store environment, ensuring confidentiality of customer data and careful handling of documents, media, and packages.
• Process financial transactions using a Point of Sale terminal (POS), including handling cash and making change.
• Clean, repair, and stock all retail store printing and shipping equipment and supplies to provide optimal performance and availability.
• Stay current on retail store merchandising materials and ensure proper display of all retail area product and signage.
• Take preemptive action to prevent errors and waste, and complete required financial paperwork and may assist with financial reporting.
• Follow FedEx Office standard operating procedures, as well as adhering to legal, HR, safety, customer service, and security policies and procedures.

Essential Qualifications and Requirements:

* High school diploma or equivalent education

• 6 months of specialized experience in retail customer service or a related field
• Excellent verbal and written communication skills
• Ability to stand during entire shift, excluding meal and rest periods
• Ability to move and lift 55 pounds
• Ability to perform work activities requiring cooperation and instruction
• Ability to function in a fast-paced environment, under substantial pressure
• Ability to maintain attention and concentration for extended periods of time
• Ability to work with minimal supervision
• Ability to report regularly to work and maintain established business hours in order to support the arenaflex business

Preferred Qualifications:

* Experience working in a retail environment with a strong focus on customer service

• Knowledge of print, signs & graphics, and shipping products and services
• Ability to operate a wide range of equipment, including printing, binding, and other related equipment
• Experience with Point of Sale (POS) systems and financial transactions
• Strong problem-solving and analytical skills
• Ability to work in a team environment and provide support to colleagues as needed

Skills and Competencies:

* Excellent customer service skills, with a strong focus on delivering exceptional customer experiences

• Strong communication and interpersonal skills, with the ability to work effectively with customers, vendors, and colleagues
• Ability to operate a wide range of equipment, including printing, binding, and other related equipment
• Strong problem-solving and analytical skills, with the ability to identify and resolve customer issues
• Ability to work in a fast-paced environment, under substantial pressure
• Strong attention to detail and ability to maintain accuracy and quality in all aspects of work
• Ability to work independently and as part of a team, with minimal supervision

Career Growth Opportunities and Learning Benefits:

* arenaflex offers a comprehensive training program to help you develop your skills and knowledge in retail customer service, print, signs & graphics, and shipping products and services.

• Opportunities for career advancement and professional growth, with a focus on developing your skills and expertise in a dynamic and fast-paced environment.
• Access to ongoing training and development programs, including workshops, webinars, and online courses, to help you stay up-to-date with the latest industry trends and best practices.

Work Environment and Company Culture:

* arenaflex is a dynamic and fast-paced work environment, with a strong focus on delivering exceptional customer experiences and providing innovative solutions to meet the evolving needs of our customers.

• Our team is passionate about delivering exceptional customer service, and we're committed to creating a positive and inclusive work environment that supports the growth and development of our employees.
• arenaflex is an equal opportunity employer, and we're committed to diversity, equity, and inclusion in all aspects of our business.

Compensation, Perks, and Benefits:

* Competitive hourly rate, with opportunities for overtime and bonuses

• Comprehensive benefits package, including health, vision, and dental insurance, retirement, and tuition reimbursement
• Paid time off, including vacation, sick leave, and holidays
• Access to ongoing training and development programs, including workshops, webinars, and online courses
• Opportunities for career advancement and professional growth, with a focus on developing your skills and expertise in a dynamic and fast-paced environment.

How to Apply:

If you're passionate about delivering exceptional customer service, have a strong understanding of retail operations, and are eager to grow your skills and knowledge, we encourage you to apply. Please submit your application, including your resume and a cover letter, to [[email protected]](mailto:[email protected]). We look forward to hearing from you! Apply for this job