Experienced Full Stack Customer Success Technical Specialist – Z Transaction Processing Software Platform

Are you a technical expert with a passion for customer success and a drive to innovate? Do you thrive in fast-paced environments where no two days are the same? If so, we invite you to join arenaflex's dynamic team as an Experienced Full Stack Customer Success Technical Specialist – Z Transaction Processing Software Platform.

About arenaflex

arenaflex is a global leader in the technology industry, with a rich history of innovation and a commitment to making the world work better. Our company is built on a foundation of trust, personal responsibility, and a dedication to our clients' success. We believe that through the application of intelligence, reason, and science, we can improve business, society, and the human condition.

Your Role and Responsibilities

As an Experienced Full Stack Customer Success Technical Specialist – Z Transaction Processing Software Platform, you will play a critical role in helping clients fully realize the value of arenaflex's products and services. You will work directly with end clients to accelerate their deployment of strategic offerings within their production environment, delivering deep technical expertise that leads to successful implementations. Your key responsibilities will include:

• Driving the adoption of additional products, features, and upgrades to maximize the overall value clients derive from arenaflex Technology
• Actively guiding end users on how to get value from arenaflex products
• Installing and provisioning environments so that arenaflex product functionality is ready to implement client use cases
• Finalizing and validating architecture, use cases, and sponsors to ensure solution design can be implemented and will be fully functional for end users
• Collaborating with assigned arenaflex account teams to ensure the right client sponsors and champions are actively involved and upon successful implementation validating key performance measurements have been met

Essential Qualifications

To be successful in this role, you will need:

• A high school diploma or equivalent
• A bachelor's degree in Computer Science, Data Science, Engineering, Information Systems, or equivalent technical degree/experience
• Strong communication and intellectual curiosity skills
• Ability to influence and strong organizational skills
• Proven track record of winning and competing, with a change agent mindset
• Experience with three or more of the following:

+ Operating system administration (Linux, Windows, z/OS) + TCP/IP network and LDAP administration skills + APM solutions on IBM Z platform, IBM CICS, Db2 or IMS admin skills + Enterprise COBOL, PL/I programming skills, Java development skills + Software testing methodologies, automated testing tools + Data modeling, and experience with integration tools + Security tools and protocols, knowledge of relevant compliance regulations + Understanding of risk management practices and data access patterns + Log analysis, proficiency in anomaly detection techniques + SQL, relational database concepts, data manipulation, querying techniques + Database administration tasks like backup and recovery, knowledge of Db2 utilities + Data analysis skills, a good understanding of machine learning algorithms + Ability to interpret complex data visualizations + Understanding of monitoring and logging tools, proficiency in data analysis + Experience with AI and machine learning concepts, automation scripting abilities + Familiarity with DevOps practices

Preferred Qualifications

Experience with two or more of the following:

• OpenTelemetry (OTeL)
• Ability to work with scripting languages like REXX, JCL, YAML or Ansible
• Mainframe monitoring tools like RMF and SMF
• Knowledge of TSO, RACF security controls
• Working with Large Language Models and RAG models, Conversational AI and design principles
• Interoperating COBOL and Java within a z/OS subsystem is a bonus
• Data integration, messaging protocols like Kafka, REST API design, leveraging z/OS assets like MQ Queue, z/OS Connect EE, and AP Connect can be beneficial

About arenaflex's Culture

At arenaflex, we pride ourselves on being an early adopter of artificial intelligence, quantum computing, and blockchain. We believe in fostering a culture of innovation, collaboration, and continuous learning. Our employees are encouraged to be courageous, experiment, and take calculated risks to drive exceptional outcomes for our clients.

Benefits and Compensation

arenaflex offers a competitive and comprehensive benefits program, including:

• Healthcare benefits including medical & prescription drug coverage, dental, vision, and mental health & well-being
• Financial programs such as 401(k), the arenaflex Employee Stock Purchase Plan, financial counseling, life insurance, short & long-term disability coverage, and opportunities for performance-based salary incentive programs
• Generous paid time off including 12 holidays, minimum 56 hours sick time, 120 hours vacation, 12 weeks parental bonding leave in accordance with arenaflex Policy, and other Paid Care Leave programs
• Training and educational resources on our personalized, AI-driven learning platform where employees can grow skills and obtain industry-recognized certifications to achieve their career goals
• Diverse and inclusive employee resource groups, giving & volunteer opportunities, and discounts on retail products, services & experiences

How to Apply

If you are a motivated and results-driven individual with a passion for customer success and technical expertise, we invite you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your qualifications and experience.

Note

arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We consider qualified applicants with criminal histories, consistent with applicable law. This position was posted on [insert date] and is anticipated to remain posted for 21 days from this date or less if not needed to fill the role. arenaflex will not be providing visa sponsorship for this position now or in the future. Therefore, in order to be considered for this position, you must have the ability to work without a need for current or future visa sponsorship.

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