Experienced Customer Success Manager – Google Marketing Platform Agency Partnership
At arenaflex, we're on a mission to empower businesses to thrive in the ever-evolving digital landscape. As a Customer Success Manager for our Google Marketing Platform Agency Partnership, you'll play a pivotal role in driving the success of our agency clients by leveraging your expertise in online media, strong communication and analytical skills, and relationship-building abilities. If you're passionate about helping businesses grow and thrive in the digital age, we want to hear from you.
About arenaflex
arenaflex is a leading innovator in the digital marketing space, dedicated to helping businesses succeed in the ever-changing online landscape. With a strong focus on customer success, we're committed to providing exceptional service and support to our clients, empowering them to achieve their advertising goals through effective use of our products. As a Customer Success Manager, you'll be part of a dynamic team that's passionate about driving business growth and innovation.
Key Responsibilities
As a Customer Success Manager for our Google Marketing Platform Agency Partnership, you'll be responsible for:
- Managing multiple complex projects simultaneously and coordinating internal resources across various functional areas to meet customer needs.
- Creating learning agendas for client onboarding and ongoing enablement, ensuring that clients are equipped to get the most out of our products.
- Leading scaled training sessions, product sessions, and account-specific activation sessions in partnership with Account Executives to drive business or platform/feature adoption and error mitigation.
- Driving features adoption to ensure Third-Party Cookie Deprecation readiness and platform stickiness, helping clients navigate the changing advertising landscape.
- Building and maintaining a strong knowledge of Google Marketing Platform product capabilities, with a focus on DV360 and CM360, and how they integrate with Google Cloud.
- Maintaining relationships with agency clients, serving as a liaison to address their inquiries, resolve technical challenges, and understand their needs to enable their success with our tools.
Essential Qualifications
* Bachelor's degree or equivalent practical experience.
- 5 years of experience in advertising, consultative sales, business development, online media environment, or marketing role.
- Strong communication and analytical skills, with the ability to build customer relationships and present solutions.
- Experience working with Google Marketing Platform products, including DV360 and CM360.
- Ability to work in a fast-paced environment, managing multiple projects and priorities simultaneously.
Nice-to-Haves
* 4 years of experience in marketing with Google Ads, Google Analytics, and third-party measurement and App platforms.
- Experience in video, display, app, and social advertising solutions.
- Experience in digital advertising sales, product marketing, or product/project management.
- Experience working for or with agencies.
- Strong knowledge of Google Cloud and its integration with Google Marketing Platform products.
Benefits
* Comprehensive health insurance package.
- 401k plan with company match.
- Paid holidays and flexible scheduling.
- Professional development opportunities, including training and education programs.
- Employee stock purchase plan.
Career Growth Opportunities
At arenaflex, we're committed to helping our employees grow and develop their careers. As a Customer Success Manager, you'll have opportunities to:
- Develop your expertise in Google Marketing Platform products and services.
- Build strong relationships with agency clients and internal stakeholders.
- Drive business growth and innovation through effective customer success strategies.
- Collaborate with cross-functional teams to drive business outcomes.
- Participate in professional development programs and training initiatives.
Work Environment and Company Culture
arenaflex is a dynamic and innovative company that values collaboration, creativity, and customer success. Our team is passionate about helping businesses thrive in the digital age, and we're committed to creating a work environment that's inclusive, supportive, and fun. As a Customer Success Manager, you'll be part of a team that's dedicated to driving business growth and innovation, while also prioritizing work-life balance and employee well-being. If you're passionate about customer success and want to join a dynamic team that's driving business growth and innovation, we want to hear from you. Apply now to become a Customer Success Manager for our Google Marketing Platform Agency Partnership at arenaflex. Apply for this job