Experienced Customer Service Intake Representative – Work from Home at arenaflex

Are you passionate about delivering exceptional customer experiences and making a positive impact on people's lives? Do you possess excellent communication skills, problem-solving abilities, and a strong work ethic? If so, we invite you to join arenaflex, a leading healthcare organization, as an Experienced Customer Service Intake Representative – Work from Home. In this role, you will play a vital part in managing the benefits needs of inbound callers, providing top-notch patient-provider care, and driving business growth.

About arenaflex

arenaflex is a subsidiary of Cigna, a global health insurance company dedicated to improving the health and well-being of individuals and communities. Our mission is to make a meaningful difference in people's lives by providing innovative healthcare solutions, exceptional customer service, and a supportive work environment. As a member of our team, you will be part of a dynamic and collaborative organization that values diversity, inclusion, and employee growth.

Responsibilities

As an Experienced Customer Service Intake Representative – Work from Home, you will be responsible for:

• Managing a daily average of 100-125 inbound calls from Health Plan clients, providers, and imaging centers seeking pre-authorization
• Properly handling and verifying patient records under HIPAA and PHI, ensuring confidentiality for each call
• Accepting multiple back-to-back calls utilizing various applications on multiple screens, and accurately entering patient, provider, and imaging center data
• Following the complete formal script pathway with each caller, identifying and transferring any calls that cannot be resolved via the formal script to the appropriate person or department
• Remaining client-focused at all times, with the ability to independently resolve customer inquiries and complaints with one-call resolution
• Attending 100% of an 8-week training program, which will include live call participation training
• Meeting or exceeding all performance metrics through accurate call handling and high-quality calls

Qualifications

To be successful in this role, you will need:

• A high school diploma or equivalent
• Prior customer service experience, preferably in a healthcare setting
• Intermediate proficiency in Microsoft Outlook, with strong written, organizational, and verbal communication skills
• Excellent customer focus orientation, with the ability to diffuse difficult callers constructively
• Accountability and ownership to efficiently solve problems
• An engaged, coachable, upbeat attitude, with a willingness to be a positive role model for your peers
• Flexibility, open-mindedness, and the ability to adapt positively to business changes or needs
• Self-confidence and empowerment to use good judgment to do what is right and keep all promises

Work Environment and Company Culture

As a work-from-home representative, you will have the flexibility to work in a comfortable and distraction-free environment. arenaflex is committed to providing a supportive and inclusive work environment, with opportunities for growth and development. Our company culture values diversity, equity, and inclusion, and we strive to create a workplace where everyone feels valued, respected, and empowered to succeed.

Compensation and Benefits

arenaflex offers a competitive hourly rate of $19/hour, depending on experience. Additionally, you will be eligible to participate in an annual bonus plan. Our comprehensive benefits package includes:

• Medical, vision, dental, and well-being and behavioral health programs
• 401(k) with company match
• Company-paid life insurance
• Tuition reimbursement
• A minimum of 18 days of paid time off per year and paid holidays
• Opportunities for career growth and professional development

How to Apply

If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please visit our website to submit your application and join our team at arenaflex.

Equal Employment Opportunity

arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that values diversity, equity, and inclusion, and we strive to create a workplace where everyone feels valued, respected, and empowered to succeed.

Accommodations

If you require reasonable accommodation in completing the online application process, please email [[email protected]](mailto:[email protected]) for support. Do not email [[email protected]](mailto:[email protected]) for an update on your application or to provide your resume, as you will not receive a response.

Tobacco-Free Policy

arenaflex has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment.

Criminal History

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state, and local ordinances. Apply Job! Apply for this job