Experienced Customer Service Associate – Retail Store Operations and Customer Experience

Are you a people person with a passion for delivering exceptional customer experiences? Do you thrive in fast-paced environments where no two days are ever the same? Look no further than arenaflex, where we're dedicated to making life a little better every day for our customers and our team members alike. At arenaflex, we believe that our Associates are the secret ingredient that sets us apart from the rest. As a Customer Service Associate, you'll be part of a caring team that's dedicated to helping all of us fly high – together. We're team players, day-brighteners, and go-getters who know that when we work together, there's no limit to how far we can go.

Job Summary:

As a Customer Service Associate, you'll work in support of the store management team to facilitate and perform a variety of tasks that include customer service, food and beverage preparation, cash register duties, general housekeeping, and other related functions. Your primary goal will be to deliver an exceptional customer experience that supports arenaflex's vision to fulfill lives every day.

Principal Duties:

* Greet and provide an enjoyable shopping experience for all customers. Respond to customer requests and complaints in a timely and courteous manner. Utilize the GREAT customer service and customer recovery model to ensure customer engagement.

• Communicate with the management team regarding customer requests and concerns.
• Operate the cash register, scan items, bag merchandise, and properly handle different methods of payment. Maintain proper cash levels in the register drawer and change machines. Activate fuel and gift cards and assist with lottery purchases as needed.
• Comply with federal and state laws by requesting personal identification from customers who are purchasing restricted products such as tobacco and/or alcohol.
• Stock and refill product within the interior and exterior core register area, cold express cases, bakery, and grocery aisles.
• Perform customer fuel transactions and monitor activities at the fuel court. Stop fuel pumps if necessary.
• Prepare all made-to-order food and/or beverages according to recipe or customer specifications.
• Stock food and beverage areas with products and supplies to ensure in-stock conditions at all times. Ensure coffee thermals are filled and working properly.
• Ensure the proper execution of assigned foodservice and beverage programs and procedures.
• Complete cleanliness tasks to ensure all food and beverage service areas are free of any residue, debris, and spills.
• Follow proper coding procedures. Check expiration codes, face, and inspect all items. Pull expired items, document, and discard.
• Adhere to the execution of established safety, security, quality, and store operations policies, procedures, and practices as outlined in arenaflex's policy manual, training materials, and other publications.
• Complete all store housekeeping functions (i.e., cleaning, dusting, sweeping, mopping, emptying trash, etc.).
• Ensure safe working conditions by maintaining a clean, organized work area in accordance with standards.
• Complete other tasks as assigned by store management.

Essential Functions:

* Ability to work well individually as well as in a team environment

• Good communication skills
• Excellent customer service skills
• Ability to learn FSRA process and procedures and demonstrate on a daily basis
• Ability to work overtime as needed
• Ability to multi-task in a fast-paced environment
• Ability to learn and demonstrate all arenaflex Safety and Quality Assurance processes and procedures
• Must be able to perform the following physical behaviors repetitively throughout a shift: standing, walking, handling, reaching horizontally, and grasping firmly
• Must be able to perform the following physical behaviors frequently throughout a shift: reaching above the shoulder, reaching below the waist, pushing buttons, bending, stooping, squatting, crouching, kneeling, and pushing
• Must be able to lift and carry up to 35 lbs
• Work safely with equipment that can create and hold very high temperatures using appropriate personal protective equipment.
• Must be at least 16 years old
• Must have reliable transportation
• Must wear slip-resistant shoes at all times
• Must be able to tolerate exposure to cleaning products

Basic Qualifications:

* Pursuit of or high school diploma or equivalent, preferred

• Prior food service and/or customer service experience preferred

What We Offer:

* Competitive hourly rate

• Opportunities for career growth and advancement
• Comprehensive training program to help you develop your skills and knowledge
• A fun and supportive work environment
• Discounts on arenaflex products and services
• Opportunities for advancement and professional development
• A commitment to diversity, equity, and inclusion

Why Join arenaflex?

* We're a company that values our team members and is committed to their growth and development.

• We offer a fun and supportive work environment that's perfect for people who enjoy working with others.
• We're a company that's dedicated to making a positive impact in our communities.
• We offer competitive pay and benefits, including discounts on arenaflex products and services.
• We're a company that's committed to diversity, equity, and inclusion.

How to Apply:

If you're a motivated and customer-focused individual who is looking for a new challenge, we encourage you to apply for this exciting opportunity. Please submit your application through our website or by contacting our Associate Service Center at [email protected] or 1-800-444-9292.

Equal Opportunity Employer:

arenaflex is an equal opportunity employer. We recruit, hire, promote, and evaluate all applicants and Associates without regard to race, color, religion, sex, age, national origin, ancestry, familial status, marital status, sexual orientation or preference, gender identity or expression, citizenship status, disability, veteran or military status, genetic information, domestic or sexual violence victim status, or any other characteristic protected by applicable law. Unlawful discrimination will not be a factor in any employment decision.

Accommodations:

arenaflex will provide reasonable accommodation to complete an application upon request, consistent with applicable law. If you require an accommodation, please contact our Associate Service Center at [email protected] or 1-800-444-9292. Apply for this job