Experienced Customer Experience Quantitative Researcher – Enhancing the Journey for Families at arenaflex

At arenaflex, we're committed to revolutionizing the way we approach education, making it accessible and enjoyable for every child, regardless of their background or zip code. As the largest and fastest-growing network of public charter schools in New York City, we're on a mission to give every student a fair shot at reaching their full potential. We're now seeking an experienced Customer Experience Quantitative Researcher to join our team and help us uncover insights that drive tangible improvements in customer experience for families at arenaflex.

Introduction to arenaflex

arenaflex is a community-driven organization that values diversity, equity, and inclusion. We believe that every child deserves a high-quality education, and we're committed to making that a reality. With 57 schools across New York City, we're not just a school network – we're a village that's dedicated to supporting our students, families, and staff. When you join arenaflex, you'll be part of a dynamic team that's passionate about making a difference in the lives of our students.

Key Responsibilities

As a Customer Experience Quantitative Researcher at arenaflex, you'll play a critical role in enhancing the customer journey for families. Your primary responsibilities will include:

• Designing, implementing, and analyzing large-scale surveys and customer segmentation studies: You'll use advanced statistical methods to measure customer satisfaction, engagement, and sentiment, and derive actionable insights that drive tangible improvements in customer experience.
• Tracking key performance indicators (KPIs) for customer experience: You'll monitor and analyze data from various sources, including surveys, CRM systems, and operational data, to identify trends and areas for improvement.
• Gathering and analyzing data from various sources: You'll use tools like Python, SQL, and other statistical software to process and analyze complex data sets, and develop hypotheses to inform strategic decisions.
• Presenting research findings and data-driven recommendations: You'll communicate complex data insights to non-technical stakeholders across the organization, using data to tell compelling stories from a customer perspective.
• Approaching problems creatively and developing hypotheses: You'll design experiments and analyze results to inform strategic decisions, and collaborate with cross-functional teams to drive business outcomes.

Qualifications

To succeed in this role, you'll need:

• A degree in a relevant field: Data Science, Market Research, Statistics, Business, Sociology, or Psychology. A graduate degree is preferred.
• At least 3 years of experience: Working within a corporation or consumer-focused environment in a quantitative research or data science capacity.
• Strong technical skills: Proficiency in SQL, and preferably also proficient in a fast prototyping language (either Python or R).
• Deep understanding of quantitative research methodologies: Including survey design, experimental design (A/B testing), regression analysis, and customer segmentation. Experience with Salesforce is a plus.
• Understanding of human-centered design methodologies: Including design thinking, service design, and/or user experience design.
• Ability to lead projects and communicate effectively: Across the organization, and with varying audiences.
• Strong presentation and data visualization skills: To communicate data analysis in compelling ways to non-technical stakeholders.

Compensation and Benefits

arenaflex offers a competitive compensation package, including:

• Annual Salary: $90,000.00 - $130,000.00
• Benefits: A full benefits program, including health, dental, and vision insurance, 401(k) matching, and paid time off.
• Professional Growth Opportunities: arenaflex is committed to supporting the growth and development of our employees, with opportunities for training, mentorship, and career advancement.

Why Join arenaflex?

At arenaflex, we're passionate about making a difference in the lives of our students and families. We're a community-driven organization that values diversity, equity, and inclusion, and we're committed to creating a workplace culture that's inclusive, supportive, and empowering. If you're passionate about customer experience, data analysis, and making a difference in the world, we'd love to hear from you!

How to Apply

If you're excited about this opportunity, please submit your application through our website. We're an equal opportunity employer and value diversity at our organization. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We actively seek applications from people of all backgrounds to strengthen our community and the perspectives needed to flourish in a multicultural world. Apply Job! Apply for this job