Experienced Customer Care Representative I – Utility Industry Expertise

At arenaflex, we pride ourselves on delivering exceptional energy products and services to our customers in a safe, affordable, and sustainable manner. As a leading energy provider, we serve over 750,000 customers across 45 counties in Pennsylvania and 1 county in Maryland. Our commitment to safety, service, and integrity has earned us a reputation as a trusted partner in the communities we serve. As an employee of arenaflex, you can expect a competitive total compensation plan, comprehensive benefits, and opportunities for career growth and development. We strive to reflect the diversity of the communities we serve by attracting and retaining top talent, while maintaining a culture that values safety, service, and integrity.

About arenaflex

arenaflex is committed to acting in a sustainable and socially responsible manner to minimize our impact on the environment and enrich the lives of our customers, communities, and employees. We believe in providing a superior range of energy products and services that meet the evolving needs of our customers. Our mission is to deliver safe, reliable, and affordable energy solutions that bring warmth and comfort to our customers.

Job Summary

We are seeking an experienced Customer Care Representative I to join our team at arenaflex. As a Customer Care Representative, you will be the first point of contact for our customers, handling a variety of incoming calls, emails, and chats. You will be responsible for providing exceptional customer service, resolving complex issues, and promoting arenaflex's products and services.

Key Responsibilities

* Handle customer calls, emails, and chats in a timely and professional manner, following company-provided procedures and policies.

• Demonstrate an understanding of policies and procedures to respond to customer inquiries, while striving for a reduction in the need for supervisor callbacks.
• Participate in voluntary and mandatory training opportunities to enhance your skills and knowledge.
• Assist with floor training and/or shadowing opportunities when needed.
• Complete special assignments as needed in a timely manner.
• Responsible time and attendance, including participating in mandatory and voluntary overtime as needed.

Essential Qualifications

* High School Diploma or equivalent.

• Minimum of 1 year of experience in a customer service environment.
• Intermediate proficiency in Microsoft Office Suite.
• High-level capacity for multitasking independently and on a computer.
• Excellent verbal and written communication skills using appropriate grammar, tone, and pronunciation.
• Exceptional organizational and time-management skills.

Preferred Qualifications

* Previous experience working for a utility company.

• Experience with SAP CRM and ECC systems.
• Thorough understanding and adherence to PUC rules/regulations, including Chapter 56 and Chapter 14, along with arenaflex policies/procedures.

Skills and Competencies

* Excellent communication and interpersonal skills.

• Ability to work independently and as part of a team.
• Strong problem-solving and analytical skills.
• Ability to multitask and prioritize tasks effectively.
• Strong organizational and time-management skills.
• Ability to adapt to changing situations and priorities.

Career Growth Opportunities

arenaflex offers opportunities for career growth and development, including:

• Promotion consideration after 2 years of service and demonstrated successful progression and performance.
• Opportunities for advancement to leadership roles.
• Training and development programs to enhance your skills and knowledge.
• Flexible work arrangements, including remote work options.

Work Environment and Company Culture

arenaflex is committed to creating a positive and inclusive work environment that values diversity, equity, and inclusion. We offer a collaborative and supportive work environment, with opportunities for growth and development.

Compensation and Benefits

arenaflex offers a competitive total compensation plan, including:

• Hourly pay rate of $19.00.
• Comprehensive benefits package, including medical, dental, vision, flexible spending, and health savings accounts.
• Retirement savings plans, such as 401(k).
• Paid days off, including parental leave, military leave, vacation/paid time off, sick leave, paid holidays, and disability coverage.

How to Apply

If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and cover letter, to our careers website.

Equal Opportunity Employer

arenaflex is an Equal Opportunity and Affirmative Action Employer. We are committed to creating a diverse and inclusive work environment that values diversity, equity, and inclusion. We do not discriminate on the basis of race, color, sex, national origin, disability, age, gender identity, veteran status, or any other legally protected class in our practices.

Pre-Employment Requirements

Successful applicants shall be required to pass a pre-employment drug screen as a condition of employment, and if hired, shall be subject to substance abuse testing in accordance with arenaflex policies. As a federal contractor that engages in safety-sensitive work, arenaflex cannot permit employees in certain positions to use medical marijuana, even if prescribed by an authorized physician. Similarly, applicants for such positions who are actively using medical marijuana may be denied hire on that basis.

Application Deadline

This position will be posted until April 7th, 2025. We encourage you to apply early to ensure consideration for this exciting opportunity. Apply for this job