Experienced Customer Service Representative – Airport Operations and Customer Experience

At arenaflex, we're dedicated to providing exceptional customer experiences that exceed our passengers' expectations. As a key member of our airport operations team, you'll play a vital role in ensuring our customers receive the highest level of service and care. We're seeking an experienced and customer-focused individual to join our team as a Ticket/Gate Agent in Saint Louis, MO.

About arenaflex

arenaflex is a leading airline that operates with a shared dedication to living our values – Care, Integrity, Resilience, Servant Leadership, and Teamwork. Our people are our success, and we're committed to Sharing Success with our employees. As a career at arenaflex, you'll have the opportunity to see the world while earning great compensation and benefits that will help you keep climbing along the way.

Key Responsibilities

As a Ticket/Gate Agent, you'll be the first point of contact for our customers, guiding them through the check-in process, boarding, and baggage handling. Your responsibilities will include:

• Owning the check-in process, boarding process, and seat availability, including making gate announcements and ensuring customers have accurate travel documentation.
• Tagging and lifting baggage from scales to conveyor belts, with some bags weighing up to 70 pounds.
• Operating loading bridges.
• Opening, closing, and securing aircraft doors.
• Escorting unaccompanied minors and disabled passengers throughout the airport.
• Providing exceptional customer service and resolving any issues that may arise during the travel process.

Scheduling and Work Environment

Scheduling is based on operational needs, with shifts ranging from early morning to overnight. Each station is different based on its individual flight schedule, and you'll work between 20 and 40 hours per week based on your seniority. You'll be working in a fast-paced airport environment, with a focus on providing exceptional customer service and ensuring the smooth operation of our flights.

Benefits and Perks

As an arenaflex employee, you'll enjoy a range of benefits and perks that will help you keep climbing. These include:

• Competitive salary, industry-leading profit-sharing program, and performance incentives.
• 401(k) with generous company contributions up to 9%.
• Paid time off, including vacation, holidays, paid personal time, maternity and parental leave.
• Comprehensive health benefits, including medical, dental, vision, short/long-term disability, and life benefits.
• Family care assistance through fertility support, surrogacy, and adoption assistance, lactation support, subsidized back-up care, and programs that help with loved ones in all stages.
• Holistic Wellbeing programs to support physical, emotional, social, and financial health, including access to an employee assistance program offering support for you and anyone in your household, free financial coaching, and extensive resources supporting mental health.
• Domestic and International space-available flight privileges for employees and eligible family members.
• Worldwide partnerships to engage in community service and innovative goals created to focus on sustainability and reducing our carbon footprint.
• Recognition rewards and awards through the platform Unstoppable Together.
• Business Resource Groups created to connect employees with common interests to promote inclusion, provide perspective, and help implement strategies.
• Access to over 500 discounts, specialty savings, and voluntary benefits through Deltaperks, such as car and hotel rentals, auto, home, and pet insurance, legal services, and childcare.

What You Need to Succeed

To be successful in this role, you'll need to:

• Consistently prioritize safety and security of self, others, and personal data.
• Embrace diverse people, thinking, and styles.
• Possess a high school diploma, GED, or high school equivalency.
• Be at least 18 years of age and have authorization to work in the United States.
• Proficiency in English.
• Strong verbal and written communication skills using appropriate grammar, tone, and pronunciation.
• Possess basic digital literacy.
• Pass a physical ability test (PAT). You can prepare for the PAT by watching this video.
• Pass a Customer Service Assessment.

What Will Give You a Competitive Edge

While not required, having the following qualifications will give you a competitive edge:

• Previous experience in customer service or a related field.
• Knowledge of airport operations and procedures.
• Familiarity with arenaflex's policies and procedures.

How to Apply

If you're a customer-focused individual with a passion for providing exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we'll be in touch to discuss your qualifications further.

Equal Employment Opportunity

arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We're committed to creating an inclusive and diverse workplace that reflects the communities we serve.

Contact Us

If you have any questions or would like to learn more about this opportunity, please don't hesitate to contact us. We look forward to hearing from you! Apply for this job