Experienced Customer Service Guide (Human Services Specialist 1) - Bilingual English/Spanish Preferred

Are you passionate about delivering exceptional customer service and making a positive impact on the lives of others? Do you thrive in a fast-paced environment where no two days are ever the same? If so, we invite you to join the arenaflex team as an Experienced Customer Service Guide (Human Services Specialist 1) - Bilingual English/Spanish Preferred.

About arenaflex

arenaflex is a leading organization dedicated to providing innovative solutions and services to individuals and families in need. Our mission is to empower people to achieve self-sufficiency and well-being, and we're committed to creating a positive and inclusive work environment that reflects our values of equity, diversity, and excellence.

Job Summary

As an Experienced Customer Service Guide (Human Services Specialist 1) - Bilingual English/Spanish Preferred, you will play a critical role in providing exceptional customer service to Oregonians who are applying for various programs and services. You will work in a busy office environment, interacting with clients in person, by phone, and via our online applicant portal. Your primary responsibilities will include:

• Greeting and assisting clients with a high level of customer service in a fast-paced environment
• Providing information on how to access community resources and services
• Writing clear and concise notes to summarize information gathered from clients and collateral sources
• Working collaboratively with a team to support the business needs of the office
• Rotating tasks to ensure efficient and effective service delivery

Minimum Qualifications

* Two years of experience either interviewing to obtain personal or technical information or substantial people contact

• This experience must have involved a high volume of paperwork (e.g., assuring information on forms is complete and accurate, completing necessary documents, etc.)
• College-level courses may be substituted for the experience on a year-for-year basis
• Bilingual English/Spanish Preferred (but not required)

Essential Attributes

* Customer focus: Experience providing customer service in a professional environment to a high volume of diverse customers in a manner that demonstrates active listening and compassion

• Results oriented: Demonstrated ability to complete tasks, duties, projects, and obligations with deadlines, that produce high-quality results
• Communication: Experience communicating decisions, rules, regulations, policies, and procedures to a diverse group of people in a fast-paced environment with customers either entering the physical office, virtually through the online application portal or by telephone communication
• Commitment to team: Demonstrated ability to develop relationships that establish trust, approachability and flexibility and thrive in a team environment where inclusivity and respect of others' ideas and contributions are welcomed
• Computer skills: Adept in usage and functionality of computers, web browsers, and Microsoft programs

Working Conditions

* Your work will be conducted in the Office. This position is not (Remote/Hybrid) Work.

• Your typical work schedule will be Monday – Friday, 8:00 a.m. – 5:00 p.m. Pacific Standard Time (PST).
• You may interact with a wide range of people including some who have experienced trauma and may exhibit challenges in controlling their emotions that may require quick decision-making to ensure the safety or themselves and others.
• Fast-paced position that includes a high volume of individual and family contact.
• Potentially, you may have required overnight travel to attend statewide meetings, trainings, Coverage.
• Priorities and procedures may change daily and requires the ability to be flexible in application of procedures.

Benefits

* ODHS Employee Resource Group communities that promote shared learning.

• Cost of Living Adjustments.
• Annual salary increases (until you reach the top of the listed salary range).
• Amazing benefits package.
• Possible eligibility for the Public Service Loan Forgiveness Program.
• Employment Preference Veterans' preference: Veterans' preference information. How to submit your Veteran documents for preference. Please do not attach your Veterans' preference documentation in the Resume/CV field of your application.

How to Apply

If you're passionate about delivering exceptional customer service and making a positive impact on the lives of others, we invite you to apply for this exciting opportunity. Please submit your application, including your resume, cover letter, and any relevant documentation, through our online application portal. Apply Job!

Contact Information

We invite you to contact the recruiter for accommodation requests under the Americans with Disabilities Act (ADA), application questions or job-specific questions. The recruiter for this position is Brent Lawrence. If you contact the recruiter, please include the job requisition number: REQ-174166. Email: [email protected]

About Oregon State Government

Oregon state government is a large organization by nearly any standard. With over 40,000 employees working all over the state, in small communities and large, we are proving that government can be innovative. We work as a team, challenging ourselves to be better, faster and more efficient with taxpayer dollars. After all, when every day we are responsible for caring for the needs of a diverse population and thriving business community, we simply must have the best and brightest workforce. If you take responsibility for your actions, are passionate about helping others succeed, and have a reputation for excellence and honesty, why not make Oregon state government your next career move? Joining our team means you open the door to many possibilities. From entry level to executive, outdoor work to policy setting, we have a role for nearly every calling, expertise and background. If you're looking at us from across the country (or beyond!), know that Oregon is one of the most beautiful places on earth. Made up of seven diverse regions, Oregon has the ocean, mountains, valleys, high desert, cities, small towns, and almost everything in between. Oregon “flies with her own wings.” Apply for this job