Experienced Customer Service Representative I - 1st Shift (Remote) at arenaflex

Are you a customer-centric individual with a passion for delivering exceptional service? Do you thrive in a fast-paced environment where no two days are the same? If so, we invite you to join arenaflex as an Experienced Customer Service Representative I - 1st Shift (Remote). As a key member of our team, you will play a vital role in providing top-notch customer service to our valued clients, ensuring their needs are met, and exceeding their expectations.

About arenaflex

arenaflex is a leading global healthcare company that is dedicated to improving the lives of patients and healthcare professionals. With a rich history of innovation and a commitment to excellence, we strive to make a positive impact on the world. Our team of passionate and talented individuals is united by a shared purpose: to deliver exceptional products and services that make a difference.

Job Summary

As an Experienced Customer Service Representative I, you will be responsible for providing customer service relating to sales, sales promotions, installations, and communications. You will be the front line for data entry, ensuring the accuracy of PO (Bill Only, Ship and Bills, GHX, and other future EDI platforms) entries. You will also be responsible for validating the ship-to and replenishment locations of orders with sales and operations partners, checking and validating the accuracy of incoming surgery product usage cases, and providing proactive updates on order status to accelerate the billing process.

Key Responsibilities

* Validate the ship-to and replenishment locations of orders with sales and operations partners

• Responsible for all PO (Bill Only, Ship and Bills, GHX, and other future EDI platforms) entry accuracy as the front line for data entry
• Check and validate accuracy of incoming surgery product usage cases
• Be the customer-facing voice and develop creative solutions to customer issues
• Provide phone support for inquiries from sales and healthcare professionals
• Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken
• Provide proactive updates on order status to accelerate billing process
• Support Sales Department by providing answers to questions generated by telephone, e-mails, and fax
• Research responses with sales
• Build relationships with hospital billing specialists and support surgery product usage questions to accelerate billing process; following up to collect purchase orders and clarify discrepancies
• Support Sales Reps in case of product usage pricing or discrepancies

Essential Qualifications

* High School Diploma or GED

• Two (2) years' relevant work experience

Preferred Qualifications

* Experience as an account representative

• Experience with Oracle

Skills and Competencies

* Excellent communication and interpersonal skills

• Strong problem-solving and analytical skills
• Ability to work in a fast-paced environment with multiple priorities
• Strong attention to detail and accuracy
• Ability to build relationships with customers and internal stakeholders
• Strong research and analytical skills
• Ability to work independently and as part of a team
• Strong organizational and time management skills

Career Growth Opportunities and Learning Benefits

At arenaflex, we are committed to helping our employees grow and develop their careers. We offer a range of training and development programs, including:

• On-the-job training and mentorship
• Online training and development courses
• Leadership development programs
• Career advancement opportunities

Work Environment and Company Culture

arenaflex is a dynamic and inclusive workplace that values diversity, equity, and inclusion. We offer a range of benefits and perks, including:

• Flexible work arrangements, including remote work options
• Competitive compensation and benefits package
• Opportunities for career growth and development
• Collaborative and supportive work environment
• Recognition and rewards for outstanding performance

Compensation and Benefits

arenaflex offers a competitive compensation and benefits package, including:

• $20.08-$32.87 per hour, plus bonus eligibility
• Benefits package, including medical, dental, and vision insurance
• 401(k) retirement plan
• Paid time off and holidays
• Opportunities for career growth and development

How to Apply

If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we invite you to apply for the Experienced Customer Service Representative I - 1st Shift (Remote) role at arenaflex. Please submit your application, including your resume and cover letter, to our careers website.

Equal Employment Opportunity

arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity, equity, and inclusion.

Disclaimer

arenaflex is not responsible for any errors or omissions in the job posting. We reserve the right to modify or cancel the job posting at any time. Apply for this job