Experienced Customer Service Specialist – Government and Corporate Affairs

Are you ready to embark on a thrilling journey that combines your passion for customer service with your desire to make a meaningful impact in the world of government and corporate affairs? Look no further than arenaflex, a global leader in the industry, where you'll have the opportunity to travel the world, grow your expertise, and become the best version of yourself. As a valued member of our arenaflex family, you'll be part of a dynamic team that's dedicated to providing exceptional customer experiences and building strong relationships with our stakeholders. You'll have the chance to work with a diverse range of customers, from government agencies to corporate clients, and help them navigate the complexities of air travel.

Why You'll Love This Job

As a Customer Service Specialist in Government and Corporate Affairs, you'll be part of a team that's passionate about delivering outstanding customer service and building long-lasting relationships. Here are just a few reasons why you'll love this job:

• Be part of a dynamic team: You'll be working with a talented team of professionals who are dedicated to providing exceptional customer experiences and building strong relationships with our stakeholders.
• Travel the world: As a member of our arenaflex family, you'll have access to travel perks that will take you to 365 destinations on more than 6,800 daily flights across our global network.
• Grow your expertise: You'll have the opportunity to learn new skills and advance your career in a fast-paced and dynamic environment.
• Make a meaningful impact: You'll be part of a team that's dedicated to making a positive impact in the world, and you'll have the chance to contribute to our mission of caring for people on life's journey.

Key Responsibilities

As a Customer Service Specialist in Government and Corporate Affairs, your key responsibilities will include:

• Promoting and selling air travel on arenaflex: You'll be responsible for promoting and selling air travel to our government and corporate clients, and helping them navigate the complexities of air travel.
• Preparing itineraries and computing fares: You'll be responsible for preparing itineraries and computing fares for our customers, and ensuring that all travel arrangements are accurate and up-to-date.
• Issuing refunds and preparing and issuing tickets: You'll be responsible for issuing refunds and preparing and issuing tickets for our customers, and ensuring that all travel documents are accurate and complete.
• Answering inquiries and resolving customer problems: You'll be responsible for answering inquiries and resolving customer problems in a mutually beneficial manner, and providing exceptional customer service to our government and corporate clients.
• Communicating with customers over the phone: You'll be responsible for communicating with customers over the phone, researching passenger complaints, and advising of cancelled or delayed flights.
• Communicating new rules, policies, and procedures: You'll be responsible for communicating new rules, policies, and procedures to our customers, and ensuring that they are aware of any changes that may affect their travel plans.

What You'll Need for Success

To be successful in this role, you'll need:

• A bachelor's degree in a relevant field or equivalent experience/training: You'll need a degree in a field such as business, communications, or a related field, or equivalent experience and training.
• Excellent leadership, organizational, and customer contact skills: You'll need to be able to demonstrate excellent leadership, organizational, and customer contact skills, and be able to work effectively in a team environment.
• Knowledge of Native SABRE: You'll need to have knowledge of Native SABRE, and be able to use it to prepare itineraries, compute fares, and issue refunds and tickets.
• Ability to be resourceful and creative at immediate problem resolution: You'll need to be able to think on your feet and come up with creative solutions to problems, and be able to work effectively in a fast-paced environment.
• Ability to demonstrate high levels of initiative, exercise good judgment, and be dependable: You'll need to be able to demonstrate high levels of initiative, exercise good judgment, and be dependable, and be able to work effectively in a team environment.

What You'll Get

As a valued member of our arenaflex family, you'll have access to a range of benefits and perks that will help you grow your career and improve your work-life balance. Here are just a few of the benefits you'll receive:

• Travel Perks: You'll have access to travel perks that will take you to 365 destinations on more than 6,800 daily flights across our global network.
• Health Benefits: You'll have access to health benefits that will help you stay well, including virtual doctor visits, flexible spending accounts, and more.
• Wellness Programs: You'll have access to wellness programs that will help you stay healthy and balanced, including fitness classes, nutrition counseling, and more.
• 401(k) Program: You'll have access to a 401(k) program that will help you save for your future, and employer contributions to your 401(k) program are available after one year.

Inclusion and Diversity at arenaflex

At arenaflex, we're committed to creating a workplace that's inclusive and diverse, and where everyone feels valued and respected. We believe that our diversity is our strength, and we're dedicated to building a team that reflects the diversity of our customers and the communities we serve.

Conclusion

If you're looking for a challenging and rewarding career that will allow you to grow your expertise and make a meaningful impact in the world, then we encourage you to apply for this role. As a Customer Service Specialist in Government and Corporate Affairs, you'll have the opportunity to work with a talented team of professionals, travel the world, and make a positive impact in the lives of our customers. Don't miss out on this opportunity to join the arenaflex family and start your journey to a rewarding and fulfilling career. Apply now and take the first step towards a brighter future. Apply Job! Apply for this job