Experienced Customer Service Consultant – Aetna Answer Team at arenaflex

Transforming the Culture of Health Care Delivery, One Client at a Time

At arenaflex, we're revolutionizing the way health care is delivered, making it more personal, convenient, and affordable for all clients. As a Customer Service Consultant for the Aetna Answer Team, you'll play a vital role in enhancing the overall client experience and ensuring that arenaflex continues to deliver on its commitment to human-centric health care.

About arenaflex

arenaflex is a leading health care company that's dedicated to transforming the culture of health care delivery. With a strong focus on innovation, customer service, and employee development, we're creating a work environment that's both challenging and rewarding. Our team is passionate about making a difference in the lives of individuals seeking assistance with their health care needs, and we're looking for like-minded individuals to join us on this journey.

Job Summary

As a Customer Service Consultant for the Aetna Answer Team, you'll serve as a vital point of contact within a client-facing team in a call center environment. Your primary responsibility will be to respond to a variety of client service requests and issues, which may include enrollment and billing inquiries, commissions, technical support, group administration, and other routine customer service inquiries. The role emphasizes delivering first-call resolution for 90-95% of inquiries, which requires accurately identifying, researching, and resolving issues based on the initial communication from the client, whether it be through phone calls, letters, or emails.

Key Responsibilities

* Respond to client service requests and issues in a call center environment

• Deliver first-call resolution for 90-95% of inquiries
• Accurately identify, research, and resolve issues based on initial client communication
• Provide support for enrollment and billing inquiries, commissions, technical support, and group administration
• Demonstrate exceptional customer service skills in all interactions with clients
• Utilize problem-solving skills to address and resolve client concerns effectively

Requirements

* High School Diploma or GED equivalent required

• Prior call center experience is required
• Experience in process improvement and root-cause analysis methodologies preferred
• Capability to develop technical acumen is necessary
• Strong client-facing orientation is essential
• Demonstrated exceptional customer service skills are required
• Demonstrated problem-solving skills are necessary

Nice-to-Haves

* Experience working in a fast-paced environment

• Strong communication and interpersonal skills
• Ability to work in a team environment
• Experience with CRM software and other technical tools

Benefits

* Medical insurance coverage

• Dental insurance coverage
• Vision insurance coverage
• 401(k) retirement savings plan
• Employee Stock Purchase Plan
• Fully-paid term life insurance
• Short-term and long-term disability benefits
• Well-being programs
• Education assistance
• Free development courses
• CVS store discount
• Discount programs with participating partners
• Paid Time Off (PTO)
• Paid holidays throughout the calendar year

Why Join arenaflex?

* Make a difference in the lives of individuals seeking assistance with their health care needs

• Work in a fast-paced and dynamic environment
• Develop your technical acumen and problem-solving skills
• Enjoy a comprehensive benefits package, including medical, dental, and vision insurance
• Participate in well-being programs and education assistance
• Take advantage of free development courses and career growth opportunities
• Enjoy a CVS store discount and discount programs with participating partners

How to Apply

If you're passionate about delivering exceptional customer service and making a difference in the lives of individuals seeking assistance with their health care needs, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to [insert contact information]. We look forward to hearing from you! arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. Apply for this job