Junior Tech Support Specialist (24/7 Live-Chat Team) at arenaflex
Join arenaflex, a pioneering force in mobile and online banking technology, as we seek a talented Junior Tech Support Specialist to join our 24/7 live-chat team. In this exciting entry-level role, you will play a vital part in delivering exceptional technical support to our clients' mobile and online banking solutions. As a Junior Tech Support Specialist, you will work directly with our clients, support end-users with technical questions about our products, and collaborate with a technical team remotely. This is an excellent opportunity to develop your technical skills, work with a small team, and contribute to the success of arenaflex.
About arenaflex
arenaflex is a leading industry player in mobile and online banking technology, dedicated to providing innovative solutions that empower our clients to succeed. Our team is passionate about delivering exceptional customer experiences, and we're committed to fostering a supportive and collaborative environment that encourages growth and learning.
Working Hours and Environment
As a Junior Tech Support Specialist, you will work a 5-day shift (Monday to Friday) from 11 am to 7 pm EST. You will be part of a fully remote team, working from the comfort of your own home. arenaflex values flexibility and work-life balance, and we offer a range of benefits to support your well-being.
Primary Responsibilities
As a Junior Tech Support Specialist, your primary responsibilities will include:
- In-depth understanding of our banking software and apps: You will need to develop a thorough understanding of our mobile and online banking products, including their features, functionality, and technical requirements.
- Coordinating with software technicians, technical support, and developers: You will work closely with our technical teams to resolve technical issues, troubleshoot problems, and implement solutions.
- Examining technical logs to troubleshoot and resolve issues: You will analyze technical logs to identify and resolve issues encountered during 24/7 client support projects.
- Handling technical processes and explaining them to less-technical people: You will need to communicate complex technical information in a clear and concise manner, making it accessible to non-technical stakeholders.
Requirements
To succeed in this role, you will need to possess the following skills and qualifications:
- Excellent written and spoken English: You will need to communicate effectively with clients, colleagues, and other stakeholders.
- Ability to establish good working relationships with customers: You will need to build trust and rapport with our clients, providing exceptional customer service and support.
- Solid troubleshooting ability: You will need to analyze technical issues, identify root causes, and implement effective solutions.
- Ability to learn technical skills quickly: You will need to be able to learn new technical skills and adapt to changing requirements.
- In-depth learning and understanding of our mobile and online banking products: You will need to develop a thorough understanding of our products, including their features, functionality, and technical requirements.
- Coordination with developers to investigate and diagnose issues: You will work closely with our development team to resolve technical issues and implement solutions.
- Ability to manage a dynamic workload with many concurrent tasks: You will need to prioritize tasks, manage your time effectively, and meet deadlines.
- Managing, monitoring, and improving the quality of the tech support process: You will need to analyze and improve our technical support processes, ensuring they are efficient, effective, and aligned with our business goals.
As Plus
While not essential, the following skills and experiences would be highly valued:
- Experience in banking live-chat: You will have a strong understanding of the banking industry and live-chat support.
- Experience in technical support: You will have a solid background in technical support, including troubleshooting, problem-solving, and customer service.
- Experience with Dialogflow: You will have experience with Dialogflow, a popular platform for building conversational interfaces.
- Experience with various mobile phone platforms, especially iOS and Android: You will have experience with multiple mobile phone platforms, including iOS and Android.
- Project management experience: You will have experience managing projects, including prioritizing tasks, managing timelines, and meeting deadlines.
- Working directly with US-based customers: You will have experience working with US-based customers, including understanding their needs, preferences, and cultural nuances.
- Knowledge of US banking system: You will have a strong understanding of the US banking system, including its regulations, laws, and industry standards.
Our Benefits
arenaflex offers a range of benefits to support your career growth, well-being, and work-life balance. These include:
- Fully remote work: You will have the flexibility to work from home, reducing commuting time and increasing productivity.
- Long-term employment: We offer long-term employment opportunities, providing stability and security.
- Competitive salary: You will receive a competitive salary, reflecting your skills, experience, and contributions.
- Community of practice, regular knowledge sharing among colleagues: You will be part of a community of practice, where you can share knowledge, learn from others, and grow professionally.
- Internet compensation (50$ per month): You will receive a monthly internet compensation, supporting your work-from-home needs.
- Friendly and easy-going international team and colleagues: You will be part of a diverse, international team, where you can build relationships, learn from others, and contribute to a positive work environment.
Apply Now
If you're a motivated, tech-savvy individual with a passion for delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Join arenaflex, a pioneering force in mobile and online banking technology, and take the first step towards a rewarding career in technical support. Apply for this job