Experienced German-Speaking Customer Service Support Specialist – SEO Campaign Management

At arenaflex, we're on a mission to revolutionize the world of search engine optimization (SEO) and digital marketing. As a leading internet marketing company, we're dedicated to providing cutting-edge solutions that drive explosive growth for our small business partners and clients. We're now seeking an experienced German-speaking Customer Service Support Specialist to join our team and help us deliver exceptional customer experiences.

About arenaflex

arenaflex was founded in 2009 with a vision to empower businesses to succeed in the digital landscape. Today, we're one of the fastest-growing internet marketing companies in the world, with a unique culture that fosters collaboration, creativity, and innovation. Our team is passionate about helping our clients achieve success, and we're committed to providing a fun, friendly, and supportive work environment that allows everyone to thrive.

Your Role

As a German-speaking Customer Service Support Specialist, you'll be the primary point of contact for our SEO clients and partners, providing top-notch customer service and support. Your responsibilities will include:

• Acting as the primary contact for our SEO clients and partners, helping them resolve their concerns and queries
• Representing arenaflex and our SEO product with excellent customer service, ensuring that our clients receive a world-class experience
• Managing the implementation of SEO packages for our clients, including regular meetings, on-site recommendations and changes, and distribution of off-site work
• Assigning SEO tasks to our fulfillment department, ensuring that our clients receive timely and effective support
• Collaborating with our internal teams to resolve complex issues and provide seamless support to our clients

What We Expect from You

To succeed in this role, you'll need:

• At least six months of experience in customer service, with a proven track record of delivering exceptional customer experiences
• Fluent spoken and written German skills, with the ability to communicate effectively with our clients and partners
• Good English skills (for internal communication only), with the ability to collaborate with our internal teams
• Proficiency in using standard Google tools (Drive, Sheets, Docs), with the ability to manage and organize your work efficiently
• Excellent online communication skills, with the ability to clearly and effectively express your thoughts and ideas
• Creative and logical thinking, with the ability to work within time and quality standards
• Strong conflict resolution skills, with the ability to handle situations where clients are dissatisfied or have concerns

Working Hours and Environment

As a remote worker, you'll have the flexibility to work from anywhere, as long as you have a stable internet connection and a computer with a headset. Our working hours are:

• 8:45 AM – 5:15 PM (CEST), Monday to Friday
• No work on weekends or holidays

Why You Should Work with Us

* We're an internationally recognized SEO company, with a reputation for delivering exceptional results and customer experiences

• Ongoing SEO and management training, to help you develop your skills and knowledge
• On-the-job training provided, with the support of our experienced team
• A fun, friendly, and collaborative work environment, with a focus on teamwork and innovation

Additional Notes

* This is a contract position, so you'll not be eligible for traditional benefits

• You must be able to work independently and manage your own time, with minimal supervision
• You must be a citizen or permanent resident of Ireland to be hired as a contractor in this role

Compensation and Benefits

* EUR 30,000/annually, with opportunities for growth and advancement

• Ongoing training and development opportunities, to help you develop your skills and knowledge
• A fun, friendly, and collaborative work environment, with a focus on teamwork and innovation

How to Apply

If you're passionate about delivering exceptional customer experiences and have a flair for SEO, we'd love to hear from you! Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you and discuss how you can join our team at arenaflex! Apply for this job