Experienced Order Processing Specialist – Customer Service and Logistics Support
At arenaflex, we're committed to delivering exceptional customer experiences and driving business growth through efficient order processing and logistics management. As a key member of our Customer Service team, you'll play a vital role in servicing spare parts sales order management, working with internal and external customers, and ensuring seamless order processing from start to finish.
Join arenaflex's dynamic team and take your career to the next level!
Job Summary:
We're seeking an experienced Order Processing Specialist to join our team on a part-time basis. As a key member of our Customer Service team, you'll be responsible for handling a variety of pre-sales and post-sales service functions related to domestic and international order processing. If you have a passion for logistics, customer service, and data entry, we encourage you to apply for this exciting opportunity.
Key Responsibilities:
* Interact with customers, company sales and/or service representatives to handle a variety of pre-sales or post-sales service functions related to domestic and/or international order processing.
- Process orders for materials for both domestic and/or international requests in accordance with arenaflex policy and practice.
- Coordinate and perform activities such as order entry, order acknowledgement, order revision, and preparation of shipping documents.
- Receive customer requests and prepare documents/trouble tickets related to processing returns (RMA), servicing, and exchanges.
- Update databases with the status of returned materials issues and accounts for returns inventory.
- Record and report the status of equipment returns, repairs, replacements, sales orders, and delivery schedules.
- Ensure service information is accessible by sorting and filing documents/forms.
- Handle requests for additional arenaflex materials.
- Maintain records of returns, schedule changes, product enhancements or changes, and product pricing, and resolve return credit problems.
- Coordinate and perform activities associated with the transfer of consigned material.
- Coordinate and perform activities associated with order tracking and customs clearance by working with transportation carriers and brokers.
Skills, Knowledge, and Expertise:
* Minimum Required Skills and Knowledge: + Direct customer support experience, including administrative experience. + Order processing experience or an equivalent combination of formal training in logistics, data processing, marketing, international business, finance, and accounting, production control, or related office and business education. + Proficient in utilizing business tools such as: E-mail, Microsoft Word, Excel, and PowerPoint. + Experience with HCM (e.g., Workday), SAP, Salesforce equivalent ERP product, and productivity software desired.
- Typical Education and Experience: Associate degree or equivalent. 1-3 years of related experience.
Benefits:
* 401(k) plan with matching contributions
- Paid Time Off
- Sick Time
- Comprehensive benefits package that pays 100% of medical, dental, and vision
- Short-Term Disability
Work Environment and Company Culture:
At arenaflex, we value our employees and strive to create a positive and inclusive work environment. Our team is dedicated to delivering exceptional customer experiences and driving business growth through innovation and collaboration. As an Order Processing Specialist, you'll have the opportunity to work with a talented team of professionals who share your passion for logistics and customer service.
Career Growth Opportunities and Learning Benefits:
arenaflex is committed to helping our employees grow and develop their careers. As an Order Processing Specialist, you'll have access to training and development opportunities, including:
- On-the-job training and mentorship
- Professional development workshops and conferences
- Opportunities for advancement and career growth
How to Apply:
If you're a motivated and detail-oriented individual with a passion for logistics and customer service, we encourage you to apply for this exciting opportunity. Please visit our website at [arenaflex website URL] to learn more about our company culture and benefits. Apply now and take the first step towards a rewarding career with arenaflex!
Contact Information:
If you have any questions or would like to learn more about this opportunity, please don't hesitate to contact us at [arenaflex email address] or [arenaflex phone number]. We look forward to hearing from you!
Equal Employment Opportunity:
arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive and respectful of all employees, regardless of their background, culture, or identity. Apply for this job