Bilingual Customer Service Representative (English/Spanish)

1. Job Overview： We are looking for a proactive and responsible Bilingual Customer Service & Sales Support Representative (English/Spanish) to join our growing team. This is not a traditional customer service role. You will actively follow up with leads, communicate with potential customers, and support our business development efforts in the U.S. and Latin American markets. This is a fully remote position with clear daily activity expectations and performance tracking. --- 2. Key Responsibilities： - Conduct outbound calls and follow up with potential customers - Communicate with leads via phone, email, and messaging - Support sales activities by assisting with quotations and customer inquiries - Maintain accurate records in CRM systems - Track and update lead status and customer interactions - Coordinate with internal team to ensure smooth communication and follow-up --- 3. Requirements： - Fluent in English and Spanish (spoken and written) - Strong communication skills, especially on the phone - Comfortable making outbound calls daily - Organized and detail-oriented - Reliable and responsible, with a strong sense of accountability - Patient and able to handle repetitive follow-up tasks - Able to work independently and maintain consistent daily performance - Strong work ethic and commitment to completing assigned tasks --- 4. Preferred： - Experience in customer service, sales support, or call center - Experience working with B2B clients is a plus --- 5. Compensation & Benefits： - $18–22 per hour + performance bonus - Full-time (40 hours per week) - Remote work (work from home) - Flexible schedule --- 6. Additional Information： This role involves daily outbound communication and consistent follow-up. We are looking for someone who is dependable, patient, and comfortable with routine tasks in a structured remote work environment. We value reliability, consistency, and a strong work ethic. This position is best suited for individuals who are serious about their work, committed to long-term employment, and interested in growing together with the company. Pay: $18.00 - $22.00 per hour Benefits:

• Flexible schedule
• Work from home

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