Experienced Vaccine Customer Representative – Immunization Rate Improvement and Customer Engagement Specialist

At arenaflex, we are committed to protecting people from vaccine-preventable diseases and improving public health through innovative vaccines and immunization solutions. As a key member of our Customer Team, the Vaccine Customer Representative (VCR) plays a vital role in supporting customers by providing clinical information on our vaccines, education, and resources to help them increase their immunization rates and protect their patients from vaccine-preventable diseases.

Job Summary:

We are seeking an experienced and results-driven Vaccine Customer Representative to join our team in Tacoma, Washington. As a VCR, you will be responsible for supporting customers, including healthcare providers, quality directors, immunization managers, and office managers, by providing clinical information on our vaccines, education, and resources. You will work collaboratively with our local Customer Team, including the Vaccine Key Customer Leader (VKCL), Vaccine Medical Affairs Leader (VMAL), and Region Medical Director (RMD), to develop and execute a territory-level business plan that focuses on improving immunization rates with assigned customers.

Key Responsibilities:

* Engage in balanced product sales presentations with healthcare providers and business professionals to align customer needs with our vaccine attributes in accordance with product labeling, CDC, and professional society recommendations.

• Provide arenaflex Vaccine management with updates on customer needs, including helping them improve patient health outcomes, customer feedback, marketplace dynamics, and progress towards quality goals.
• Provide customers with key insights by keeping apprised of professional and healthcare environment knowledge through self-study of company-provided scientific, product, and marketplace information, attendance at product workshops and conferences, and consistent review of arenaflex promotional materials.
• Utilize analytical skills and tools to engage customers in quarterly business reviews regarding their vaccine contract to educate customers on the best ways to maximize their contract performance across the arenaflex portfolio.
• Assist customers with education to improve their organization's immunization rates through adherence to quality-based programs using appropriate tools such as Vaccine IQ.
• Regularly monitor business performance against objectives using company-provided tools.
• Develop a territory-level business plan that focuses on improving immunization rates with assigned customers in accordance with arenaflex policies, standards, and ethics.
• Maintain product knowledge and certification on the entire arenaflex vaccine portfolio, as well as knowledge of the CDC immunization schedule for both pediatric and adult vaccines.

Specific Responsibilities:

* Within select customer accounts, act as the primary point of contact for the customer, meet with key customers/personnel to maintain understanding of their current practice structure, business model, and key influencers (Managed Care Organization/payers, employers, state policy), and their patients' needs. Identify business opportunities and make information available to relevant stakeholders to support the identified immunization needs.

• For select customer accounts, coordinate with the arenaflex customer team (Account Executives, Integrated Delivery System team, Solutions support teams, etc.) to outline customer strategy for interactions/relationships aimed at improving immunization rates.

Position Qualifications:

* Education: Bachelor's Degree with 0-3 years of sales experience or a minimum of high school diploma with at least 4 years of relevant work experience, which could include professional sales, experience in marketing, military, or healthcare/scientific field (pharmaceutical, biotech, or medical devices).

• Required Skills:

+ Demonstrated aptitude to excel in current or previous educational or professional roles + Ability to work both independently and within a team environment + Strong organizational and time management skills + Excellent interpersonal and communication skills

• Other Requirements:

+ Valid Driver's license + Ability to travel within the territory to meet with customers in-person and for national sales meetings, conferences, events, etc.

Preferred Skills/Experience:

* Ability to convey technical concepts accurately and clearly

• Prior experience working in a technical/scientific field or healthcare environment
• Previous sales, account management, consultative, or customer service experience
• Experience developing and executing a plan for engaging customers and meeting customer needs
• Understanding of Marketing/Sales &/or Marketing/Sales Support Functions/Operations
• Ability to analyze metrics to assess progress against objectives
• Vaccines experience

What We Offer:

* Competitive salary range: $77,700.00 - $122,300.00

• Bonus eligibility
• Long-term incentive (if applicable)
• Health care and other insurance benefits (for employee and family)
• Retirement benefits
• Paid holidays, vacation, and sick days
• A summary of benefits is listed here.

Work Environment and Culture:

At arenaflex, we are committed to fostering an inclusive and diverse workplace. We encourage our colleagues to respectfully challenge one another's thinking and approach problems collectively. We are proud to be a company that embraces the value of bringing diverse, talented, and committed people together.

How to Apply:

If you are a motivated and results-driven individual who is passionate about improving public health through innovative vaccines and immunization solutions, we encourage you to apply for this exciting opportunity. Please click here to submit your application.

Equal Employment Opportunity:

arenaflex is an equal opportunity employer, committed to fostering an inclusive and diverse workplace. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status, or other applicable legally protected characteristics.

Accommodations:

If you need an accommodation during the application or hiring process, please click here.

Disclaimer:

arenaflex does not accept unsolicited assistance from search firms for employment opportunities. All CVs/resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place.

Job Posting End Date:

This job posting is effective until 11:59:59 PM on the day before the listed job posting end date. Please ensure you apply to a job posting no later than the day before the job posting end date. Apply Job! Apply for this job