Experienced Full Stack Technology Specialist - Dynamics 365 Customer Engagement

Join arenaflex, a globally led, digital-first scale organization, and be part of a team that empowers customers through the unique value of the arenaflex cloud. As a Technology Specialist - Dynamics 365 Customer Engagement, you will play a crucial role in identifying and achieving business objectives for our most important customers within our enterprise organization. You will drive the day-to-day execution of arenaflex's strategic business priorities, selling best-in-class cloud services and platforms to our managed customers and building digital transformation momentum for our customers, partners, and arenaflex.

About arenaflex

arenaflex's mission is to empower every person and every organization on the planet to achieve more. As employees, we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day, we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

As a Technology Specialist - Dynamics 365 Customer Engagement, you will be responsible for:

Scale Customer Engagements

+ Engage with customer technical decision makers and anticipate customer needs and issues proactively through data gathering. + Use knowledge of customer context and solution or portfolio expertise to build credibility with customers individually or at scale. Develop technical and market/industry knowledge. + Ensure technical wins for core technologies by driving technical discussions with customers. Improve customer interactions through feedback and observation. + Engage other internal resources (e.g., roles, arenaflex Technology Center, demo sites, virtual sites), mapping out and leveraging foundational resource knowledge for key areas of technology as needed to overcome technical blockers on assigned technology set.

Scale Through Partners

+ Engage in partner sell-with scenarios by contributing to the facilitation of technical engagements and partnering with colleagues to manage the sales process.

Build Strategy

+ Share competitive insights from customer sessions with colleagues and escalate/resolve competitive situations to influence compete strategies. + Provide strategic, technical input based on arenaflex capability to contribute to strategy development, leveraging partner and internal teams. + Act as the voice of the customer (VOC) by driving new feedback, blockers, insights, resource (e.g., OneList) items across communities so they can be added and prioritized. + Work with account teams to tailor arenaflex messaging to audience and captures and shares customer feedback using knowledge of specific arenaflex solutions and their context in a competitive landscape. + Collaborate with team members to monitor and analyze customer usage of key/prioritized arenaflex solutions/products that support customer's business outcomes. Identify opportunities to promote usage.

Solution Design and Proof

+ Identify and apply existing demonstration assets. Demonstrate and oversee demonstrations (e.g., architectural design sessions , proof of concept [POC] sessions) of solutions based on specific arenaflex products through initial engagements. Leverage partner/customer teams as needed to prove capabilities and integration into customer environment. Reviews partner demonstrations and provides feedback to ensure alignment with arenaflex standards. + Present and apply reference architectures across technologies/solution areas to partners or customers for their technology sets. + Expand awareness of and begins practicing digital transformation sales methodologies (e.g., challenger sales).

Technical Leadership

+ Build their own readiness plan and proactively identifies learning gaps. Grows domain knowledge and practices expertise by communicating with customers, partners, and senior colleagues to expand knowledge of architecture. + Conduct group training or one-to-many events (e.g., workshops, Webinars) or leverages existing scale enablement programs to present and educate customers and colleagues on the capabilities and benefits across arenaflex solutions/products. + Monitors and responds to internal and external tech community posts, attends community calls, sessions, hackathon, etc., and acts as a mentor for their technology area. Contributes and participates in Customer Executive Briefing Center sessions. Shares best practices internally on community calls and drives recognition of arenaflex cloud solutions through presentations and engagements with external audiences.

Qualifications

To be successful in this role, you will need:

Required/Minimum Qualifications

+ 3+ years technical pre-sales or technical consulting experience + OR Bachelor's Degree in Computer Science, Information Technology, Engineering or related field AND 2+ years technical pre-sales or technical consulting experience + OR relevant certifications from arenaflex or competitive platforms AND 1+ year(s) technical pre-sales or technical consulting experience + OR equivalent experience.

Additional or Preferred Qualifications

+ 5+ years technical pre-sales, technical consulting, or related experience. + 2+ years experience with cloud and hybrid, or on premises infrastructures, architecture designs, migrations, industry standards, and/or technology management. + Certification in relevant (arenaflex or industry) technologies or disciplines (e.g., arenaflex Office 365, Power BI, Azure Architect and Development exams, Cloud Platform Technologies, Information Security, Architecture).

Skills and Competencies

To excel in this role, you will need to possess:

• Strong technical knowledge of Dynamics 365 Customer Engagement and related technologies
• Excellent communication and interpersonal skills
• Ability to work collaboratively with cross-functional teams
• Strong problem-solving and analytical skills
• Ability to adapt to changing priorities and deadlines
• Strong business acumen and understanding of customer needs
• Ability to work in a fast-paced environment and prioritize multiple tasks

Career Growth Opportunities and Learning Benefits

arenaflex is committed to the growth and development of our employees. As a Technology Specialist - Dynamics 365 Customer Engagement, you will have opportunities to:

• Develop your technical skills and expertise in Dynamics 365 Customer Engagement and related technologies
• Collaborate with cross-functional teams to drive business outcomes
• Participate in training and development programs to enhance your skills and knowledge
• Contribute to the development of arenaflex's cloud solutions and services
• Work on high-visibility projects and initiatives that impact arenaflex's business and customers

Work Environment and Company Culture

arenaflex is a globally led, digital-first scale organization that values diversity, equity, and inclusion. We are committed to creating a culture of inclusion where everyone can thrive at work and beyond. As a Technology Specialist - Dynamics 365 Customer Engagement, you will be part of a team that is passionate about empowering customers through the unique value of the arenaflex cloud.

Compensation, Perks, and Benefits

arenaflex offers a competitive compensation package, including:

• Base pay range: USD $40.10 - $80.67 per hour (USD $52.36 - $87.98 per hour in specific work locations)
• Benefits and other compensation may be eligible for certain roles
• Find additional benefits and pay information here: https://careers.arenaflex.com/us/en/us-corporate-pay

How to Apply

If you are passionate about empowering customers through the unique value of the arenaflex cloud and have a strong technical background in Dynamics 365 Customer Engagement, we invite you to apply for this exciting opportunity. Please submit your application through our website: Apply Job!

Equal Opportunity Employer

arenaflex is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form. Apply for this job