Rewritten Job Title:

Join arenaflex in Shaping the Future of Healthcare

At arenaflex, we are committed to delivering care, aided by technology, to help millions of people live healthier lives. Our team is dedicated to connecting people with the care, pharmacy benefits, data, and resources they need to feel their best. We believe that diversity and inclusion are essential to creating a healthier atmosphere, and we strive to provide a culture that is guided by these values.

About the Role

We are seeking an experienced Customer Service Representative to join our award-winning Support Center team. As a key member of our team, you will play a significant part in advising external clients, increasing program compliance, and maintaining clients' trust in our services. You will support products such as electronic payment processing, mobile-expedited payments, and same-day claim payments. If you have a passion for providing an outstanding customer service experience, we encourage you to apply for this exciting opportunity.

Primary Responsibilities

• Take inbound calls and answer questions on product and service information for Health Benefit, Medical, and Worker's Compensation product lines
• Perform research functions, including making outbound calls to validate provider contact information
• Perform retention efforts and share benefits of our various product lines with callers
• Identify and resolve customer issues
• Follow up on customer inquiries
• Research billing and payment issues
• Update database records as needed
• Participate in special projects, as needed, which includes outbound calling campaigns
• Support usage of payee portal questions

Key Qualifications

To be successful in this role, you will need to possess the following qualifications:

• High School Diploma / GED
• Must be 18 years of age or older
• Basic experience with Windows operating systems
• Basic experience with Microsoft Office programs, such as Microsoft Excel, Microsoft Word, and Microsoft Outlook
• Proficient computer skills with the ability to navigate web browsers and quickly learn new software
• Communication skills, including active listening
• Ability to meet department and personal KPIs
• Ability to work comfortably in a fast-paced, high-volume call center environment
• Ability to work Monday - Friday, in any of our 8-hour shift schedules during our normal business hours of 7:00am - 7:00pm CST, including the flexibility to work occasional overtime, based on the business need

Preferred Qualifications

We are looking for candidates with the following preferred qualifications:

• 1+ years of call center, contact center, or support center experience
• Established customer service experience in payment processing, banking, or an insurance setting
• Understanding of HIPAA regulations

Telecommuting Requirements

To work remotely, you will need to meet the following requirements:

• Reside within the Central Time Zone
• Ability to keep all company sensitive documents secure (if applicable)
• Required to have a dedicated work area established that is separated from other living areas and provides information privacy
• Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service
• All employees working remotely will be required to adhere to arenaflex's Telecommuter Policy

Compensation and Benefits

We offer a competitive hourly rate of $16.00 to $28.85 per hour, based on full-time employment. Pay is based on several factors, including but not limited to local labor markets, education, work experience, certifications, etc. arenaflex complies with all minimum wage laws as applicable. In addition to your salary, we offer benefits such as a comprehensive benefits package, incentive and recognition programs, equity stock purchase, and 401k contribution (all benefits are subject to eligibility requirements).

Career Growth Opportunities and Learning Benefits

At arenaflex, we believe in investing in our employees' growth and development. We offer a range of training programs, mentorship opportunities, and career advancement possibilities. Our employees have access to a variety of learning resources, including online courses, workshops, and conferences. We also provide opportunities for professional certification and continuing education.

Work Environment and Company Culture

Our office is located at 1311 W George Bush Highway, Richardson, TX. Employees are welcome to work in the office as needed if they prefer. We offer a flexible work environment, with the option to work remotely. Our team is dedicated to creating a culture that is guided by diversity and inclusion, and we strive to provide a work environment that is supportive, collaborative, and fun.

Conclusion

If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Join arenaflex in shaping the future of healthcare and making a difference in the lives of millions of people. Apply now to become a part of our award-winning Support Center team!

Apply Now!

To apply for this role, please visit our careers page at careers.arenaflex.com/job/21721410/customer-service-representative-payment-services-support-remote-in-cst-richardson-tx/