Experienced Customer Service Representative III – Call Center Specialist

At arenaflex, we're always looking for bright and talented individuals to join our growing organization. As a part of the arenaflex Family, we invest in your development and provide a dynamic work environment where you're challenged, valued, and empowered every day. We strive to be the best destination for the industry's top talent, creating a diverse, collaborative workplace that celebrates innovation and change. We are one team, working together to get things done.

Job Summary:

We're seeking an experienced Customer Service Representative III to join our Call Center team at arenaflex. As a key member of our customer service team, you will be responsible for providing exceptional customer service to our clients, resolving issues, and building strong relationships with our customers. If you're passionate about delivering outstanding customer experiences and have a proven track record of success in a call center environment, we want to hear from you!

About arenaflex:

arenaflex is a leading financial institution that has been named among the nation's top performing banks in the one to five-billion-dollar category each of the last five years. We're committed to providing first-class service to our customers and prospective customers, and we're looking for talented individuals who share our passion for delivering exceptional customer experiences.

Job Description:

Office Location:

Abilene, Texas, United States

Starting Pay Rates:

$17.00 per hour - Non-Bilingual $18.00 per hour - Bilingual (English & Spanish) This is not a remote/hybrid position. The incumbent will be required to work on-site, in our Operations Center located in Abilene, Texas.

Responsibilities:

As a Customer Service Representative III, you will be responsible for:

• Providing exceptional customer service to our clients via inbound and outbound calls, emails, and chats
• Resolving customer issues and concerns in a timely and professional manner
• Building strong relationships with our customers through active listening, empathy, and effective communication
• Identifying customer needs and suggesting appropriate products and services
• Utilizing technology to support and troubleshoot online services, gathering information, and tracking customer interactions
• Actively participating in the Customer Service First sales and service culture, supporting the values of the organization, and following established bank policies and procedures
• Meeting and exceeding service goals with the proven ability to build and advance customer relationships
• Working with confidential customer information and treating it sensitively
• Appropriately communicating with customers to resolve issues and provide solutions
• Aiming to resolve issues on the first call by being proactive in your customer service approach
• This position requires the candidate to be on the phone approximately 90% of scheduled time and possess the ability to adhere to pre-defined activity schedules

Additional Responsibilities:

* Identifying customer needs and suggesting appropriate products and services

• Utilizing technology to support and troubleshoot online services, gathering information, and tracking customer interactions
• Actively participating in the Customer Service First sales and service culture, supporting the values of the organization, and following established bank policies and procedures
• Saturday hours and holiday hours may be a requirement based upon your designated schedule
• Incumbent must be able to work flexible hours and/or extended hours as business requires

Essential Functions:

* Most important to this position is promptly answering incoming phone calls, courtesy to customers, accurately identifying customer's needs, and transferring calls accurately

• Uses the Bank phone equipment as well as multiple systems at the same time
• Actively participates in the sales and service culture, support the values of the organization and follow established bank policies and procedures
• Saturday hours and holiday hours may be a requirement based upon your designated schedule
• Incumbent must be able to work flexible hours and/or extended hours as business requires

Minimum Qualifications:

We are looking for individuals who will provide professional, reliable, and prompt service to our customers. The ideal candidate will have a minimum of:

• Two years of consistent customer service experience, preferably in financial services
• Six months of Call Center experience is desirable
• Candidate must have a High School diploma or GED
• Excellent written / verbal communication and customer service skills, proficiency in Windows based applications as well as internet browsers, mobile devices, basic computer hardware
• Ability to meet training standards is also required and availability to work various shifts including evenings and weekends

What We Offer:

* Competitive hourly rate

• Opportunities for career growth and professional development
• Collaborative and engaging work environment
• Supportive management and casual business attire
• Comprehensive benefits package, including medical, dental, and vision insurance
• 401(k) retirement plan with company match
• Paid time off and holidays
• Recognition and rewards for outstanding performance

How to Apply:

If you're passionate about delivering exceptional customer experiences and have a proven track record of success in a call center environment, we want to hear from you! Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!

Equal Opportunity Employer:

arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive and respectful of all employees, and we strive to provide equal opportunities for employment, training, and advancement. Apply for this job