Experienced Customer Service Representative – Remote Customer Support for arenaflex

At arenaflex, we're dedicated to delivering exceptional customer experiences that exceed our members' expectations. As a Customer Service Representative, you'll play a vital role in supporting our mission to bring heart to every moment of our members' health. If you're passionate about providing personalized service, resolving complex issues, and making a meaningful impact, we want to hear from you.

About arenaflex

arenaflex is a leading healthcare organization that's committed to transforming the way we deliver care. With a focus on innovation, convenience, and affordability, we're dedicated to making healthcare more accessible and personalized for our members. Our Heart At Work Behaviors guide our actions and decisions, ensuring that every interaction with our members is guided by empathy, compassion, and a deep understanding of their unique needs.

Job Summary

We're seeking an experienced Customer Service Representative to join our remote team. As a key member of our MHBP Service Operations team, you'll be responsible for providing exceptional customer service to our members and providers. This role requires a strong ability to engage, consult, and educate callers on our plans and resources, while also resolving complex issues and providing end-to-end accountability for our members.

Responsibilities

* Answer questions and resolve issues with individualized customer service based on phone calls from members and providers

• Utilize multiple applications and available resources to ensure prompt member and provider satisfaction
• Document and track contacts with members, providers, or any additional callers
• Complete outbound calls to members or providers to provide education and/or assist with escalations
• Be empathetic and compassionate, building trusting relationships with our members by engaging and providing education to support them in managing their health and guiding them along a clear path to care
• Provide end-to-end accountability for the member or provider by anticipating needs and providing information to answer unasked questions
• Guide the member through their plan benefits, policy, and procedures, as well as having knowledge of resources to comply with any regulatory guidelines

Requirements

* 1-2 years of previous call center experience

• Ability to handle calls efficiently in a high-paced call center environment
• Strong verbal and written communication skills
• Must be focused, detail-oriented, and quality-driven
• Strong critical thinking skills
• Supports individual, team, and business goals and initiatives
• Must demonstrate member-centric customer service and the drive to be fully our members' champion by managing each call with the purpose of first call resolution

Education

* High School or GED equivalent

Pay and Benefits

* $18.00 per hour pay rate

• 8-20 week training program
• Flexible scheduling with early, evening, and weekend shifts
• Comprehensive benefits package, including medical, dental, and vision benefits
• 401(k) retirement savings plan and Employee Stock Purchase Plan
• Fully-paid term life insurance plan and short-term and long-term disability benefits
• Well-being programs, education assistance, and free development courses
• CVS store discount and discount programs with participating partners
• Paid Time Off (PTO) or vacation pay, as well as paid holidays throughout the calendar year

What We Offer

At arenaflex, we're committed to creating a work environment that's supportive, inclusive, and empowering. Our team members enjoy a range of benefits, including:

• Flexible scheduling and remote work options
• Opportunities for career growth and professional development
• Collaborative and dynamic work environment
• Recognition and rewards for outstanding performance
• Access to cutting-edge technology and tools
• A comprehensive benefits package that supports your physical, emotional, and financial well-being

How to Apply

If you're passionate about delivering exceptional customer service and making a meaningful impact, we encourage you to apply for this exciting opportunity. Please submit your application by January 31, 2025, to be considered for this role. Apply Job!

Equal Employment Opportunity

arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We're committed to creating an inclusive and supportive work environment that values diversity, equity, and inclusion. Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws. Apply for this job