Experienced Pharmacy Customer Service Associate – Delivering Exceptional Patient Experience at arenaflex

At arenaflex, we are committed to providing our customers with an unparalleled level of service and care. As a Pharmacy Customer Service Associate, you will play a vital role in delivering a distinctive and delightful customer experience, while working closely with our pharmacists to ensure the highest level of patient care.

About arenaflex

arenaflex is a leading healthcare company dedicated to improving the lives of our customers and patients. With a strong commitment to innovation, quality, and customer satisfaction, we strive to be the trusted partner for all our customers' healthcare needs. Our team of dedicated professionals is passionate about delivering exceptional service and care, and we are seeking like-minded individuals to join our team.

Key Responsibilities:

As a Pharmacy Customer Service Associate at arenaflex, you will be responsible for:

• Registering sales on assigned cash register, providing customers with courteous, fair, friendly, and efficient checkout service
• Assisting the pharmacist, under direct supervision, in the practice of pharmacy, including using pharmacy systems to obtain patient and drug information and process prescriptions
• Engaging customers and patients by greeting them and offering assistance with products and services, resolving customer issues and answering questions to ensure a positive customer experience
• Modeling and sharing customer service best practices with all team members to deliver a distinctive and delightful customer experience
• Recommending items for sale to customers and recommending trade-up and/or companion items
• Registering customer purchases on assigned cash register, collecting cash and distributing change as requested; processing voids, returns, rain checks, refunds, and exchanges as needed
• Keeping counters and shelves clean and well merchandised, taking inventory, and maintaining records
• Performing duties as assigned by Pharmacy Manager, Staff Pharmacist, and Store Manager, including utilizing pharmacy systems to enter patient and drug information, ensuring information is entered correctly, filling prescriptions by retrieving, counting, and pouring pharmaceutical drugs, verifying medicine is correct, and checking for possible interactions
• Reporting, immediately, prescription errors to pharmacist on duty and adhering to Company policies and procedures in relation to pharmacy errors and the Quality Improvement Program
• Handling telephone calls that do not require personal attention of the pharmacist, including those to physicians
• Processing (correcting and resubmitting) manual claims for third-party program prescription services in a timely and efficient manner, and performing other clerical duties as assigned by the Pharmacy Manager
• Assisting and supporting Pharmacy Department on inventory management activities, such as ordering, unpacking, checking, and storing shipment of pharmaceuticals
• Ensuring compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products)
• Constructing and maintaining displays, including promotional, seasonal, super structures, and sale merchandise
• Assisting with separation of food items (e.g., raw foods from pre-cooked) and product placement as specified by policies/procedures (e.g., raw and frozen meats on bottom shelves)
• Providing customer service in the photo area, including digital passport photo service, poster print, and creative machine, suggestive sell of promotional photo products
• Assisting with exterior and interior maintenance by ensuring clean, neat, orderly store condition and appearance
• Complying with all company policies and procedures; maintaining respectful relationships with coworkers

Essential Qualifications:

* High school diploma or equivalent required; PTCB certification through the designated PTCB training program and/or state required certification/registration preferred

• Previous experience in a pharmacy or retail environment preferred
• Excellent communication and interpersonal skills
• Ability to work in a fast-paced environment and adapt to changing situations
• Strong attention to detail and organizational skills
• Ability to lift up to 25 pounds and stand for long periods of time

Preferred Qualifications:

* Previous experience in a pharmacy or retail environment with a focus on customer service

• PTCB certification through the designated PTCB training program and/or state required certification/registration
• Knowledge of pharmacy systems and procedures
• Experience with inventory management and control
• Strong problem-solving and analytical skills

Skills and Competencies:

* Excellent communication and interpersonal skills

• Ability to work in a fast-paced environment and adapt to changing situations
• Strong attention to detail and organizational skills
• Ability to lift up to 25 pounds and stand for long periods of time
• Strong problem-solving and analytical skills
• Ability to work effectively in a team environment
• Strong customer service skills, with a focus on delivering exceptional patient experience

Career Growth Opportunities and Learning Benefits:

* arenaflex offers a comprehensive training program to help you develop your skills and knowledge in pharmacy and customer service

• Opportunities for career advancement and professional growth within the company
• Competitive salary and benefits package
• Paid time off and holidays
• Opportunities for continuing education and professional development

Work Environment and Company Culture:

* arenaflex is a dynamic and fast-paced work environment, with a focus on delivering exceptional customer service and care

• Our team of dedicated professionals is passionate about delivering exceptional service and care, and we are seeking like-minded individuals to join our team
• arenaflex is committed to creating a positive and inclusive work environment, with a focus on diversity, equity, and inclusion
• We offer a comprehensive benefits package, including medical, dental, and vision insurance, as well as a 401(k) plan and paid time off

Compensation, Perks, and Benefits:

* Competitive salary and benefits package

• Paid time off and holidays
• Opportunities for continuing education and professional development
• Comprehensive training program to help you develop your skills and knowledge in pharmacy and customer service
• Opportunities for career advancement and professional growth within the company

How to Apply:

If you are a motivated and customer-focused individual who is passionate about delivering exceptional patient experience, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you! Apply for this job