Experienced Retail Customer Service Representative – Career Advancement Opportunities in a Dynamic Pawn Industry

At arenaflex, we're not just looking for employees – we're seeking passionate individuals who want to build a career, not just a job. As a Retail Customer Service Representative, you'll be at the forefront of delivering exceptional customer experiences, driving sales, and growing your skills in a fast-paced and rewarding environment. With competitive pay, generous bonus potential, and great benefits, you'll have the opportunity to excel and explore career advancement opportunities within our company.

About arenaflex

arenaflex is a leading provider of pawn and retail services, dedicated to delivering exceptional customer experiences and building strong relationships with our communities. Our team members are the backbone of our success, and we're committed to providing a supportive and inclusive work environment that fosters growth, learning, and career advancement.

Career Advancement Opportunities

At arenaflex, we believe in investing in our team members and providing opportunities for growth and development. Our structured career path offers a clear progression from Trainee to Lead Pawnbroker (Shift Manager) and Store Manager in Training, with opportunities to increase pay and responsibilities along the way.

• Start your career as a Trainee in our 5-week paid training program and earn a $.50 raise and promotion to Pawnbroker upon completion of the program
• Continue to grow your skills by entering our Pawnbroker Certification Program and earn an additional $1/hour
• Excel and explore opportunities to promote to the Lead Pawnbroker (Shift Manager) position
• Follow the Career Path and apply for a Store Manager in Training position which includes a 12-week training program to build the foundation to run your own store

Benefits and Perks

As a Retail Customer Service Representative at arenaflex, you'll enjoy a range of benefits and perks, including:

• Competitive wages based on experience
• Monthly UNCAPPED bonus potential paid on store and individual performance
• Great working hours
• 401(k) with company match
• Generous paid time off
• Holiday pay
• Store discount
• Free health insurance*

* No cost for TM only medical insurance when selecting UnitedHealthcare Choice Plan

Responsibilities

As a Retail Customer Service Representative, you'll be responsible for:

• Providing excellent customer service by greeting customers, interacting with customers in person and on the phone
• Processing sales, loans, and extensions
• Performing opening and closing store duties
• Interacting with customers daily, helping with sales and enjoying the give and take of coming to a mutually satisfying agreement regarding pawn items such as jewelry, electronics, musical instruments, and more

Requirements

To succeed as a Retail Customer Service Representative at arenaflex, you'll need:

• High school diploma or GED
• Customer service, cashier, or retail experience
• Excellent communication and interpersonal skills
• Ability to work well independently and as a member of a team
• Ability to multitask
• Ability to pass a criminal background check and drug test
• Adherence to all Company policies, procedures, and regulations
• Knowledge of commonly pawned items, such as tools, jewelry, firearms, or electronics (a plus)
• Sales background (a plus)
• Bilingual (a plus)

Work Environment and Culture

As a Retail Customer Service Representative at arenaflex, you'll be part of a dynamic and supportive team that's passionate about delivering exceptional customer experiences. Our stores are fast-paced and fun, with a focus on building strong relationships with our customers and communities. We're committed to creating a work environment that's inclusive, respectful, and supportive of all team members.

How to Apply

If you're a motivated and customer-focused individual who's looking for a career, not just a job, we encourage you to apply for this exciting opportunity. Visit our website at [www.ziprecruiter.com/c/arenaflex,-Inc./Job/Retail-Customer-Service/-in-Minneapolis,MN?jid=29b13d7724b0885e](http://www.ziprecruiter.com/c/arenaflex,-Inc./Job/Retail-Customer-Service/-in-Minneapolis,MN?jid=29b13d7724b0885e) to learn more and submit your application today! Apply for this job