Experienced Production Manager/Customer Service Representative – Commercial Printing and Direct Mail Operations

At arenaflex, we pride ourselves on being a leading commercial printing company with over 50 years of expertise in the printing industry. Established in 1973, arenaflex offers an extensive range of services, including pre-press, sheetfed-offset, web-offset, digital printing, variable printing, finishing, fulfillment, and direct mailing. Our state-of-the-art equipment includes the KM1 digital press, three Heidelberg offset web presses, and two Komori GL 640 UV/LED 6-color sheetfed presses, enabling printing on diverse media types like paper, plastics, and synthetics.

Job Summary:

We are seeking an experienced and motivated Production Manager/Customer Service Representative to join our dynamic team. The ideal candidate should have a strong understanding of job production from start to finish and be capable of thriving in a fast-paced environment with tight deadlines. A positive attitude, strong communication skills, self-motivation, trustworthiness, dependability, and adaptability are essential qualities.

Responsibilities:

As a Production Manager/Customer Service Representative at arenaflex, you will be responsible for:

Job Production Management:

Engineer and manage a wide variety of jobs/projects from start to finish, including interpreting customer requirements, developing and managing timelines throughout the production process, and ensuring quality throughout the process.

Communication and Collaboration:

Effectively manage communications with sales representatives, customers, outside services, and internal departments to ensure seamless project execution.

Job Specifications and Instructions:

Ensure job specifications are clearly communicated to all departments, interpret customer purchase orders/instructions accurately, and provide clear, detailed instructions to the manufacturing team.

Printing Department Knowledge:

Demonstrate a basic understanding of all printing departments, including: + Digital Department + Prepress + Press Room + Bindery + Shipping + Mailing

Cost Management:

Manage jobs to estimated costs and ensure each is handled in the most cost-efficient manner.

Additional Duties:

May include other duties as assigned by management.

Essential Qualifications:

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Attention to Detail:

Must be detailed-oriented and have strong organizational skills to manage multiple projects simultaneously.

Communication Skills:

Strong communication skills (verbal and written) to effectively interact with customers, sales representatives, and internal departments.

Customer Service Skills:

Strong customer service skills to provide exceptional service to customers and internal stakeholders.

Multi-Tasking:

Ability to work under tight deadlines in a fast-paced environment and manage multiple projects at one time.

Teamwork:

Ability to work as a team member and have a positive attitude, with a strong commitment to dependability and trustworthiness.

Technical Skills:

Familiarity with MIS systems such as iQuote/ePS and Monarch, proficiency in Microsoft Outlook and Excel, and knowledge of press parameters, ink coverage, and press layouts and folding signatures.

Direct Mail Experience:

Strong mailing and variable data experience, with knowledge of postal rules and regulations.

Preferred Qualifications:

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Metrix Software Knowledge:

Proficiency in Metrix software, with experience in creating layouts and managing print production.

Minimum 5 Years Experience:

Minimum 5 years of experience in commercial print and direct mail lettershop.

What We Offer:

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Competitive Compensation:

Competitive pay based on experience.

Benefits Package:

Paid holidays, 401(k) plan, health insurance, dental insurance, and vacation days.

Career Growth Opportunities:

Arenaflex offers a dynamic work environment with opportunities for career growth and professional development.

Join Arenaflex:

If you are a motivated and experienced professional looking for a challenging and rewarding career opportunity, join arenaflex today! We are committed to providing exceptional service to our customers and internal stakeholders, and we are seeking talented individuals who share our values and commitment to excellence.

How to Apply:

To apply for this exciting opportunity, please visit our website at [arenaflex website URL]. We look forward to hearing from you!

Equal Employment Opportunity:

Arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive and respectful of all employees, and we strive to provide equal opportunities for career growth and development. Apply for this job