Experienced Bilingual Customer Support Specialist – Central Time Zone Hours

At arenaflex, we're revolutionizing the patient experience by delivering high-quality, technology-driven healthcare services at home. Our mission is to dramatically expand access to care, lower healthcare costs, and improve outcomes for patients. We're a rapidly growing team of visionary leaders who are passionate about making a meaningful impact in the healthcare industry. As a Bilingual (Spanish/English) Customer Support Specialist, you'll play a critical role in delivering exceptional support to our customers across the United States. You'll be the first point of contact for many of our patients and partners, and your expertise will ensure that their needs are met promptly and professionally.

A DAY IN THE LIFE OF A BILINGUAL CUSTOMER SUPPORT SPECIALIST

As a member of our customer support team, you'll work from 9:00 am to 5:30 pm Central Time, Monday through Friday. Your day will be filled with a variety of tasks, including:

• Fielding and resolving overnight questions and supporting requests from our customers and partners
• Handling a high volume of inbound and outbound calls, texts, and emails related to patient interactions, clinical staff communications, and other inquiries
• Escalating questions and concerns to other teams for additional assistance
• Supporting Clinical Managers and Sprinters (mobile phlebotomists) with real-time scheduling changes
• Handling clerical work that may be required prior to and after appointments to ensure our Sprinters can focus on delivering high-quality care in the home
• Supporting the Care Coordination team by confirming PCP fax information, obtaining missing appointment information, providing appointment updates, and identifying areas for workflow improvement
• Handling additional responsibilities and/or projects as designated, which may include enhancements to processes and the facilitation of cross-training across various departments

ABOUT YOU

We're looking for a highly motivated and customer-centric individual who is fluent in Spanish and has a passion for delivering exceptional support. If you're the right fit, you'll have:

• At least 2 years of high-volume, fast-paced patient/customer service experience in the healthcare industry
• Proficiency using electronic health record (EHR) systems and other healthcare software
• Strong communication and interpersonal skills, with the ability to effectively liaise between clinical and administrative teams
• Excellent organizational skills and attention to detail to ensure accuracy in appointment documentation and record-keeping
• Ability to adapt to changing priorities and work effectively in a fast-paced environment
• Commitment to maintaining patient confidentiality and delivering high-quality, patient-centered care
• Experience coordinating tasks with national labs such as Quest or LabCorp, such as requisition review, issue investigation, result tracking, etc. (preferred)
• Experience using Zendesk (preferred)

YOU WILL THRIVE AT ARENAFLEX IF YOU

* Are flexible, humble, and have a sense of humor

• Excel at last-minute problem-solving and out-of-the-box thinking
• Are highly organized and process-oriented
• Communicate effectively when speaking and writing
• Know how to prioritize tasks and escalate situations when necessary
• Have experience working in an on-demand service or healthcare environment
• Enjoy working in a fast-paced, high-pressure environment
• Have a calm and understanding demeanor and the ability to empathize with customers' frustrations and needs

WHAT WE OFFER

At arenaflex, we're committed to supporting our employees' physical, emotional, and financial well-being. We offer a comprehensive benefits package, including:

• Medical, dental, and vision plans 100% paid for you and your dependents
• Flexible PTO + 11 paid holidays per year
• 401(k) with a match
• 16-week parental leave policy for birthing parent, 8 weeks for all other parents
• HSA contributions
• Life insurance, plus short and long-term disability coverage
• Annual learning stipend

If you're a motivated and customer-centric individual who is passionate about delivering exceptional support, we encourage you to apply for this exciting opportunity. Join our team at arenaflex and be part of a rapidly growing organization that is revolutionizing the patient experience.

How to Apply

To apply for this position, please visit our website at [arenaflex website URL]. We can't wait to hear from you!

Equal Employment Opportunity

arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity and promotes equal opportunities for all employees.

Contact Us

If you have any questions or would like to learn more about this opportunity, please don't hesitate to contact us at [arenaflex email address]. We look forward to hearing from you! Apply for this job