Experienced Health Assistant/ Healthcare Customer Service Representative – Total Health & Benefits (Remote)
Join arenaflex, a leading provider of personalized health and benefits solutions, in shaping the future of healthcare. As a Health Assistant/ Healthcare Customer Service Representative, you will be the main connection and resource for members navigating the complexities of the healthcare system. With a strong focus on empathy, expertise, and exceptional service, you will empower members to live their healthiest lives while lowering the cost of care and improving health outcomes.
About arenaflex
arenaflex provides innovative health and benefits solutions designed to empower every person to live their healthiest life. We help millions of people and their employers navigate the complexities of the healthcare system with empathy, expertise, and exceptional service. Our team is dedicated to making a meaningful impact in the lives of our employees, members, and customers. We are a company that values joy, purpose, and making a difference in the world.
Role Overview
As a Health Assistant/ Healthcare Customer Service Representative, you will be reporting to a Steward (Leader) and will be the main connection and resource for members with all of their healthcare needs and benefits. You will have the opportunity to help members get the right care at the right time, no problem is too big or too small. Your day will be filled with delivering interventions, driving better client outcomes, and making a meaningful impact in the lives of our members.
A Day in the Life
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Deliver Interventions
+ Support members to navigate the complex and confusing healthcare system via phone and digital messaging + Influence members' decisions & behavior by: - Making members smarter consumers of healthcare - Being a translator of their benefit packages & care plans - Helping members to better understand their benefit package in a way that they can take appropriate action - Helping members find doctors, in the way that best suits them - Uncovering barriers for members that prevent them from getting the care that is needed - Identify when & make it easy to connect with the right clinical resource (ex. Clinician, Health Plan Disease Management, Health Plan Case Management) + Leverage technology & internal resources available to you as a Health Assistant to help understand the member's path, actions needed & next step
Drive Better Client Outcomes
+ Assist with improved financial outcomes + Help members avoid inappropriate healthcare usage & process errors + Help members see the right providers at the right time + Help members optimize benefit packages & third-party vendors appropriately + Assist with improved health (medical & behavioral) outcomes + Help clients understand & optimize their preventive services + Help clients see the right providers at the right time + Help clients reduce and/or eliminate avoidable admits, ER usage & readmits + Help clients have an improved quality of life
Qualifications
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What We Are Looking For
+ Minimum of 3 years experience, Bachelor's Degree or 5 years' relevant experience in a service-based environment preferred + Relevant background experience can include but not limited to: - Insurance setting, telephonic customer service, medical office, Health Plan, social services, behavioral health, counseling, healthcare coordination, pharmacy tech, benefits specialist, health coach, case management, exercise and health education + Highly agile and comfortable in a high-paced, innovative, technology-driven environment + Knowledge of consumer health plans and terminology + Understanding of how patients use and access healthcare + Ability to thrive in a performance-based environment + Demonstrate high levels of personal accountability + Ability to listen, talk, and type all at once through multi-channel communications + Empathetic and superior critical thinking + Commitment to quality and continuous improvement + Demonstrated ability to use Microsoft Office (Word, SharePoint, PowerPoint) + Strong self-management/self-starter + Excellent written and verbal communication skills + Demonstrated attention to detail + Time management and prioritization
Additional Information
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Technical Requirements
+ Accolade requires Broadband connection with at least 1 Mbps upload and 1 Mbps download speed + You will also be required to use a wired connection from laptop to router (not WiFi) + IT equipment will be provided directly by arenaflex
Schedule
+ Monday-Friday (hours can fall between 8am-11:15pm EST)
What is Important to Us
Creating an enduring company that is hyper-focused on our culture and making a meaningful impact in the lives of our employees, members, and customers. The secret to our success is:
We Find Joy and Purpose in Serving Others
+ Making a difference in our members' and customers' lives is what we do. Even when it's hard, we do the right thing for the right reasons.
We Are Strong Individually and Together, We're Powerful
+ Trusting in our colleagues and embracing their different backgrounds and experiences enable us to solve tough problems in creative ways, having fun along the way.
We Roll Up Our Sleeves and Get Stuff Done
+ Results motivate us. And we aren't afraid of the hard work or tough decisions needed to get us there.
We're Boldly and Relentlessly Reinventing Healthcare
+ We're curious and act big -- not afraid to knock down barriers or take calculated risks to change the world, one person at a time.
All Your Information Will Be Kept Confidential According to EEO Guidelines
Join arenaflex Today!
If you are passionate about making a difference in the lives of our members and customers, we encourage you to apply for this exciting opportunity. As a Health Assistant/ Healthcare Customer Service Representative, you will have the chance to work with a talented team of professionals who are dedicated to shaping the future of healthcare. Apply now and take the first step towards a rewarding career with arenaflex! Apply for this job