Experienced Virtual Personal Assistant – UK Property Management and Customer Support
We are arenaflex, a dynamic and innovative property management company dedicated to delivering exceptional services to our clients. As we continue to grow and expand our operations, we are seeking a highly organized and proactive Virtual Personal Assistant to join our team. This is a remote role that requires availability from 7 AM to late afternoon (UK time), Monday to Friday. If you are a motivated and detail-oriented individual with excellent communication skills, we encourage you to apply for this exciting opportunity.
About arenaflex
arenaflex is a leading property management company in the UK, specializing in providing top-notch services to our clients. Our team is passionate about delivering exceptional results, and we are committed to building long-term relationships with our clients. As a Virtual Personal Assistant, you will play a vital role in supporting our director and ensuring smooth day-to-day operations.
Key Responsibilities
As a Virtual PA, you will handle various administrative tasks, including:
- Managing the director's emails and admin tasks, ensuring timely responses and follow-ups
- Responding to customer phone calls and emails, providing professional and courteous support
- Calling customers back to resolve urgent issues and provide assistance
- Arranging maintenance work, including:
+ Responding to customer emails requesting maintenance + Coordinating contractors to attend, subject to landlord/line manager approval
- Handling Airbnb guest inquiries and requests via the Airbnb platform
- Updating Guesty (our property management software) with accurate listing information
- Drafting contracts for tenants and employees
- Responding to landlords, tenants, and staff inquiries professionally
- Using ChatGPT to generate professional responses in the director's tone (checking key responses with him via WhatsApp)
- Creating a maintenance manual with FAQs within the first two months to streamline future inquiries
- Organizing mail merges and distributing letters to UK customers for marketing campaigns
- Communicating with the director via WhatsApp or email for clarifications
Ideal Candidate
We are looking for a highly organized and proactive individual who can work independently and as part of a team. The ideal candidate should possess:
- Strong written and verbal communication skills (fluent English required)
- Experience in Airbnb, Guesty, and UK property management (or willing to learn)
- Confidence using ChatGPT for drafting responses and admin support
- Excellent problem-solving skills and ability to manage urgent customer issues
- Reliability and responsiveness during working hours
- Experience working for a UK property company is a bonus
Technical Requirements
The ideal candidate should have excellent working knowledge of:
- Docusign
- LastPass
- Microsoft Outlook
- Microsoft Excel
- Microsoft Word
- Airbnb platform
Additional Requirements
Candidates must be willing to submit ID and proof of address, as they may handle sensitive information. We are committed to maintaining the highest level of security and confidentiality.
Career Growth Opportunities and Learning Benefits
As a Virtual Personal Assistant at arenaflex, you will have the opportunity to develop your skills and knowledge in property management, customer support, and administrative tasks. We offer a dynamic and supportive work environment, where you can learn and grow with our team. Our company culture values innovation, teamwork, and customer satisfaction, and we are committed to providing our employees with the tools and resources they need to succeed.
Work Environment and Company Culture
arenaflex is a remote-friendly company that values flexibility and work-life balance. Our team is passionate about delivering exceptional results, and we are committed to building long-term relationships with our clients. We offer a dynamic and supportive work environment, where you can learn and grow with our team.
Compensation, Perks, and Benefits
We offer a competitive salary and benefits package, including:
- Competitive hourly rate
- Flexible working hours
- Opportunity to work with a dynamic and innovative company
- Professional development and training opportunities
- Collaborative and supportive work environment
How to Apply
If you are a motivated and detail-oriented individual with excellent communication skills, we encourage you to apply for this exciting opportunity. To show that you have read and understood the job application, please include the keyword "banana" in the first line of your cover letter. Applications without this will not be considered. Apply now and join our team at arenaflex! Apply for this job