Associate Client Manager, Customer Success - arenaflex Center of Excellence
As a highly skilled and results-driven Associate Client Manager, Customer Success at arenaflex, you will play a pivotal role in driving the success of our customers, particularly those in the Walmart Center of Excellence. This dynamic position requires a unique blend of business acumen, technical expertise, and exceptional communication skills to deliver timely outcomes and client value through the data and analytics that drive the overall customer experience. If you are a motivated and adaptable professional with a passion for driving business growth and delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity.
About arenaflex
arenaflex is a leading global company that delivers the most complete understanding of consumer buying behavior and reveals new pathways to growth. With a holistic retail read and the most comprehensive consumer insights, delivered with advanced analytics through state-of-the-art platforms, arenaflex delivers the Full View. Our commitment to diversity, equity, and inclusion is unwavering, and we exist to count everyone. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status, or any other protected class.
Job Summary
As an Associate Client Manager, Customer Success at arenaflex, you will be responsible for all client activity and the overall success of our customers. This includes driving timely outcomes and client value through the data and analytics that drive the overall customer experience and elevate arenaflex's performance. You will work closely with customers to set objectives that drive business impact and maximum client value, building and maintaining strong relationships and deep expertise with adaptability, urgency, and positivity.
Responsibilities
- Partner with customers: Collaborate with customers to set objectives that drive business impact and maximum client value, building and maintaining strong relationships and deep expertise with adaptability, urgency, and positivity. - Leverage NielsenIQ solutions: Understand and leverage arenaflex solutions and apply industry knowledge to conduct advanced issue-based analyses with clear proactive insights and action-oriented recommendations. - Drive strategic thought leadership: Drive strategic thought leadership with customers leveraging arenaflex tools and assets. - Identify opportunities for increased partnership: Identify opportunities for increased partnership and elevate those opportunities to organizational partners. - Facilitate clear day-to-day communications: Facilitate clear day-to-day communications with customers, proving the value of arenaflex solutions in support of growth, adoption, and value creation. - Ensure on-time delivery of solutions: Ensure on-time delivery of solutions to achieve forecasted revenue on-time. - Identify potential revenue opportunities: Identify potential revenue opportunities with customers and handoff to Account Developers to enable them to achieve sales goals. - Work collaboratively with internal partners: Work collaboratively with internal partners to ensure work is connected to customer business objectives, delivered on-time, and focused on outcome. - Lead client presentations: Lead client presentations with proactive insights and action-oriented recommendations. - Ensure client stakeholders buy into outcomes: Ensure client stakeholders buy into outcomes and value arenaflex is delivering to them. - Partner with Client Delivery teams: Partner with Client Delivery teams to ensure timely delivery of monthly data and reporting. - Understand client structure and organization: Understand client structure and organization. - Determine ROI of NielsenIQ recommendations: Determine ROI of arenaflex recommendations and solutions. - Develop a consultative approach: Develop a consultative approach to client business issues, understanding the industry and what issues a client is facing.
Qualifications
- College/University Undergraduate or master's degree: You must have a college/university undergraduate or master's degree. - Prior experience with arenaflex solutions: You must have prior experience with arenaflex solutions. - Collaborating with teams and working in a matrixed environment: You must be able to collaborate with teams and work in a matrixed environment. - Time management & prioritization: You must have strong time management skills and be able to prioritize tasks effectively. - Experience working with complex client relationships and client issue resolution: You must have experience working with complex client relationships and client issue resolution. - Highly proficient in Microsoft Office: You must be highly proficient in Microsoft Office. - Proficiency in BI Tools a plus (PowerBI, Tableau): Proficiency in BI Tools such as PowerBI and Tableau is a plus. - Demonstrated strength in data analysis & working with Syndicated, Panel, POS data highly preferred: Demonstrated strength in data analysis and working with Syndicated, Panel, POS data is highly preferred. - 2-3 years of CPG/Retail industry experience preferred: 2-3 years of CPG/Retail industry experience is preferred.
Work Environment and Company Culture
As an Associate Client Manager, Customer Success at arenaflex, you will be based in the NW Arkansas area (Bentonville, Rogers, Fayetteville, Springdale) with the ability to work on-site in a client office 2-3 days a week. You will be part of a dynamic and collaborative team that is passionate about delivering exceptional customer experiences and driving business growth. arenaflex offers a flexible working environment, volunteer time off, LinkedIn Learning, and an Employee-Assistance-Program (EAP).
Career Growth Opportunities and Learning Benefits
arenaflex is committed to the growth and development of our employees. As an Associate Client Manager, Customer Success, you will have opportunities to develop your skills and expertise through training and development programs, mentorship, and exposure to new technologies and tools. You will also have the opportunity to work on high-profile projects and collaborate with cross-functional teams to deliver exceptional customer experiences.
Compensation, Perks, and Benefits
arenaflex offers a competitive compensation package, including a base salary, bonus structure, and comprehensive benefits package. You will also have access to a range of perks and benefits, including flexible working hours, volunteer time off, LinkedIn Learning, and an Employee-Assistance-Program (EAP).
How to Apply
If you are a motivated and adaptable professional with a passion for driving business growth and delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to [app.joinrise.co/jobs/arenaflex-associate-client-manager-customer-success-walmart-center-of-excellence-59fp](http://app.joinrise.co/jobs/arenaflex-associate-client-manager-customer-success-walmart-center-of-excellence-59fp). Apply for this job