Experienced Customer Sales and Service Representative – Delivering Exceptional Experiences with arenaflex

At arenaflex, we're not just a company – we're a community of innovators, thinkers, and doers who are passionate about connecting people, businesses, and things in meaningful ways. We're a team of problem-solvers, creatives, and technologists who are shaping the future of communication and entertainment. If you're looking for a place to share your ideas, learn, grow, and thrive, then you're in the right place. Join the arenaflex team and be part of a community that's changing the world, one connection at a time.

About arenaflex

arenaflex is a leading provider of innovative communication and entertainment solutions that power and empower how people live, work, and play. We're a company that's driven by a passion for innovation, creativity, and impact. Our team is a community of people who anticipate, lead, and believe that listening is where learning begins. We come together in crisis and in celebration, lifting our communities and building trust in how we show up, everywhere and always. We're a place where you can craft your own path to greatness, whether you think in code, words, pictures, or numbers.

Your Role

As an Experienced Customer Sales and Service Representative at arenaflex, you'll be the face of our company, delivering exceptional customer experiences that exceed our customers' expectations. You'll be working with America's fastest and most reliable network, providing solutions that meet our customers' needs and exceed their expectations. You'll be part of a team that's transforming the way people, businesses, and things connect with each other.

Key Responsibilities

* Answering incoming calls from customers and responding to requests about installation, disconnection, or changes to service

• Instilling confidence and loyalty in customers through thoughtful listening, utilizing knowledge of arenaflex's products and services to effectively service and retain customers
• Identifying customer needs and proactively offering our products and services to meet monthly sales goals and deliver an outstanding customer experience
• Investigating and resolving customer inquiries and disputes on service, billing, rates, adjustments, and policy issues
• Responding to requests from customers about arenaflex products and services
• Verifying service order accuracy and completeness and making corrections/changes, as needed
• Negotiating the collection of overdue bills
• Working evenings, weekends, holidays, and unscheduled shifts as determined by the needs of the business
• Managing various systems and work tools while engaging on the phone with customers

What We're Looking For

* A true consultative salesperson who is energized by meeting sales goals and building relationships with customers

• Someone who takes a deep interest in learning about customers, business challenges, and industry trends
• A person who enjoys the fast pace and urgency needed to manage incidents and can juggle multiple priorities
• Someone with empathy and communication skills who can diffuse sensitive situations
• A person who takes real ownership of customer concerns and is driven to provide exceptional customer service
• While driving to meet daily sales goals, you'll help our customers stay connected to what matters most

Essential Qualifications

* Related Associate Degree or 2+ years' relevant experience

• Customer Service call center experience
• Previous collections experience
• Experience with selling products and services
• Customer service skills
• Demonstrated ability to communicate with detail and precision

Preferred Qualifications

* Experience working with a fast-paced, dynamic team

• Strong problem-solving and analytical skills
• Ability to work in a remote environment with occasional in-person trainings and meetings

What We Offer

* A competitive salary and benefits package

• Opportunities for career growth and professional development
• A dynamic and supportive work environment
• Recognition and rewards for outstanding performance
• A comprehensive training program to help you succeed in your role

Work Environment

As a remote role, you'll work from home with occasional in-person trainings and meetings. You'll have the flexibility to work in a comfortable and productive environment that suits your needs. You'll be part of a team that's dedicated to delivering exceptional customer experiences and exceeding our customers' expectations.

Equal Employment Opportunity

arenaflex is an equal opportunity employer. We evaluate qualified applicants without regard to veteran status, disability, or other legally protected characteristics.

How to Apply

If you're passionate about delivering exceptional customer experiences and are looking for a challenging and rewarding role, then we encourage you to apply. Please visit our website to learn more about this opportunity and to submit your application. Apply Now! We can't wait to hear from you! Apply for this job