Experienced Customer Service Representative – Medical Receptionist, Remote-USA

Join arenaflex, a leading healthcare organization, in a dynamic and rewarding role that combines customer service expertise with medical reception skills. As an Experienced Customer Service Representative – Medical Receptionist, you will be the first point of contact for patients, employees, providers, vendors, and others, providing accurate and timely information while maintaining the highest standards of customer service and quality.

About arenaflex

arenaflex is a renowned healthcare organization dedicated to delivering exceptional patient care and services. With a strong commitment to innovation, quality, and customer satisfaction, we strive to create a positive and supportive work environment that fosters growth and development. As a remote employee, you will be part of a talented team that values collaboration, flexibility, and work-life balance.

Key Responsibilities

As an Experienced Customer Service Representative – Medical Receptionist, you will:

• Receive and respond to incoming inquiries and service requests from patients, employees, providers, vendors, and others via phone, email, web portal, and other channels.
• Provide accurate and timely information, adhering to the highest standards of customer service and quality.
• Establish and maintain strong, collaborative relationships with customers to identify additional ways to be of service and ensure customer satisfaction.
• Work as part of a team to support one or more of the service delivery teams, fostering a culture of continuous improvement and excellence.
• Adhere to all local, state, and federal regulations, codes, policies, and procedures to ensure the privacy and safety of employee and patient information.

Additional Requirements

* You must be a resident of one of the following states to be eligible for consideration for this position: Utah, Idaho, Arizona, Tennessee, Montana, Missouri, Louisiana, or South Carolina.

• This is a Work from Home position, requiring internet minimum speeds of 15 mbps download and 5 mbps upload.

Education

* High School Diploma or General Education Diploma (GED)

Preferred Experience

* Medical and Healthcare experience is preferred.

• 1 year of experience in Human Resources, Payroll, Accounts Payable, Supply Chain, call center, or related customer service experience (i.e., Healthcare, clinical, administrative, hospitality, retail, concierge, etc.).
• 1 year of experience with computer programs such as Microsoft Office, electronic mail, and information systems or database programs.

Skills and Knowledge

* Knowledge of processes within one or more of the following functions desired (required for first round of hiring): Human Resources, Payroll, Accounts Payable, Supply Chain, Revenue Cycle Customer Billing.

• Possess written and verbal communications skills to explain sensitive information clearly and professionally to diverse audiences, including non-medical people.
• Time management and organizational skills, including the ability to prioritize assignments and work within standardized operating procedures and scientific methods to achieve objectives and meet deadlines.
• Requires the ability to work with and maintain confidential information.
• Work independently, as well as be part of the team, including accomplishing multiple tasks in an environment with interruptions.
• Identify, evaluate, and resolve standard problems by selecting appropriate solutions from established options.
• Build collaborative relationships with peers and other healthcare providers to achieve departmental and corporate objectives.
• Operate office equipment such as multi-lined phones, printers, faxes, copiers, and scanners.

Shifts and Schedule

* Variable shifts

• Full-time schedule
• 8 hours per day
• Variable days of the week
• As needed weekend requirements

Benefits and Compensation

* Yes, benefits are available

• Pay range: $19.67 to $26.56 per hour
• The salary range for this role may vary above or below the posted range as determined by location.
• Compensation takes into account several factors, including but not limited to, a candidate's experience, education, skills, licensure and certifications, department equity, training, and organizational needs.
• Base pay is just one piece of the total rewards program offered by arenaflex.
• Eligible roles also qualify for a comprehensive benefits package.

Why Join arenaflex?

* arenaflex is an equal opportunity employer EOE/M/F/Disability/Veterans.

• We offer a dynamic and supportive work environment that fosters growth and development.
• As a remote employee, you will enjoy flexibility and work-life balance.
• You will be part of a talented team that values collaboration and innovation.
• arenaflex is committed to delivering exceptional patient care and services.

How to Apply

If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. Please visit our website at [www.ziprecruiter.com/c/arenaflex/Job/Experienced-Customer-Service-Representative–-Medical-Receptionist,-Remote-USA/-in-Phoenix,AZ?jid=35857fb449bdf61d](http://www.ziprecruiter.com/c/arenaflex/Job/Experienced-Customer-Service-Representative–-Medical-Receptionist,-Remote-USA/-in-Phoenix,AZ?jid=35857fb449bdf61d) to submit your application. Apply for this job