Experienced Service Desk Specialist/Live Chat Agent – Mobile Application Support and Customer Assistance

At arenaflex, we're on a mission to revolutionize the way people interact with technology. As a Service Desk Specialist/Live Chat Agent, you'll play a critical role in ensuring the smooth operation of our myColorado application, providing top-notch support to our customers, and helping us achieve our vision of a more connected and efficient world.

About arenaflex

arenaflex is a leading innovator in the technology industry, dedicated to developing cutting-edge solutions that make a real difference in people's lives. Our team is passionate about pushing the boundaries of what's possible, and we're always looking for talented individuals who share our enthusiasm and commitment to excellence.

Job Summary

We're seeking an experienced Service Desk Specialist/Live Chat Agent to join our team in Denver, CO. As a remote worker, you'll be responsible for providing Tier I support and customer assistance for our mobile application, troubleshooting issues, and resolving problems in a timely and efficient manner. If you're passionate about technology, enjoy working with people, and are looking for a challenging and rewarding role, we want to hear from you!

Responsibilities

As a Service Desk Specialist/Live Chat Agent, your key responsibilities will include:

• Providing Tier I support and customer assistance for our mobile application, responding to customer inquiries, and resolving issues in a timely and efficient manner.
• Troubleshooting, reproduction, reporting, and problem resolution in both iOS and Android operating systems, using your technical expertise and diagnostic tools to identify and resolve issues.
• Installing the myColorado software on supported devices, following defined procedures, processes, and methods to ensure a seamless user experience.
• Employing Incident Management procedures to enter tickets into the required tracking system, ensuring that all issues are properly documented and resolved.
• Collaborating with our development team to identify and resolve technical issues, and providing feedback on the user experience.
• Participating in ongoing training and professional development to stay up-to-date with the latest technologies and industry trends.

Minimum Qualifications

To be considered for this role, you'll need to meet the following minimum qualifications:

• One year of professional experience in an occupational field related to the work assigned to the position, including mobile application support.
• OR
• Associate's degree from an accredited institution in a field of study related to the work assignment, including Computer Science, Computer Information Systems, Cybersecurity, or other related technical degrees.

Substitutions

We understand that everyone's background and experience are unique, and we're happy to consider substitutions for the required education and experience. If you have:

• Additional, appropriate paid or unpaid experience that will substitute for the required education on a year-for-year basis.
• Additional appropriate education that will substitute for the required experience on a year-for-year basis, but cannot completely substitute for these qualifications.
• Training or Certification related to the work assigned to the position that will be assigned credit towards substitution for experience and/or education, but cannot completely substitute for these qualifications.

Preferred Qualifications

While not required, we're particularly interested in candidates with:

• Jira experience.
• ITIL Certification.
• Agile and scrum methodology experience.
• Government work experience.
• Apple and Google Play Store experience.
• Use of diagnostic tools and knowledge of diverse range of mobile device makes and models.

Work Schedule

As a remote worker, you'll be required to work from a location within the State of Colorado. Our standard work schedule is:

• Training: Monday - Friday, 9AM - 6PM, for 3 weeks.
• Permanent schedule: Tuesday through Saturday, 9AM - 6PM.

Benefits and Perks

As a member of our team, you'll enjoy a range of benefits and perks, including:

• Competitive salary and benefits package.
• Ongoing training and professional development opportunities.
• Collaborative and dynamic work environment.
• Flexible work schedule and remote work options.
• Access to the latest technologies and industry trends.

How to Apply

If you're passionate about technology, enjoy working with people, and are looking for a challenging and rewarding role, we want to hear from you! Please submit your application, including your resume and a cover letter, to [arenaflex careers page]. We can't wait to hear from you!

Equal Employment Opportunity

arenaflex is an equal employment opportunity employer, committed to diversity and inclusion in the workplace. We welcome applications from qualified candidates of all backgrounds and perspectives. Apply for this job