Job Title: Experienced Data Entry and Claims Specialist – Insurance Industry Expertise
Job Description:
About arenaflex
At arenaflex, we're a leading provider of innovative solutions in the insurance industry, dedicated to delivering exceptional customer experiences and driving business growth. Our team is passionate about making a difference in the lives of our customers, and we're committed to fostering a culture of collaboration, innovation, and excellence.Job Summary
We're seeking an experienced Data Entry and Claims Specialist to join our team at arenaflex. As a key member of our operations team, you'll play a critical role in supporting our business initiatives, ensuring the accuracy and timeliness of our data entry processes, and providing exceptional customer service. If you're a detail-oriented, customer-focused individual with a passion for delivering high-quality results, we encourage you to apply for this exciting opportunity.Key Responsibilities
As a Data Entry and Claims Specialist at arenaflex, you'll be responsible for:- Supporting and promoting change management and/or departmental/enterprise initiatives within assigned areas of responsibility.
- Meeting or exceeding departmental quality and service standards, ensuring timely and accurate completion of tasks.
- Making routine and non-routine decisions, applying limited but increasingly more discretion within the role, except for matters of significance that affect the business as a whole or a significant part of it.
- Determining eligibility and confirming effective dates for benefit elections based on contractual guidelines.
- Leveraging critical thinking and problem-solving skills to create and modify member level records across multiple products, applications, and platforms.
- Maintaining accurate member records by verifying dates, names, salary figures, and other information provided by groups.
- Applying policy provisions for effective dates, evidence of insurability, and other pertinent information to determine necessary changes.
- Considering the customer experience in all actions, recognizing what needs to be done to meet customer needs, and demonstrating flexibility and responsiveness in system work independently.