Experienced Customer Success Manager – Mobile Marketing Analytics and Attribution

At arenaflex, we're revolutionizing the way marketers measure and optimize their campaigns with our cutting-edge attribution and marketing analytics platform. As a Customer Success Manager, you'll play a vital role in ensuring our customers get the most value out of our product, while also driving growth and innovation within our organization.

About arenaflex

arenaflex is a next-gen attribution and marketing analytics platform that empowers marketers to make data-driven decisions. Our platform collects, aggregates, and normalizes upper-funnel campaign marketing data from thousands of channels, connecting it to lower-funnel attribution data. This enables marketers to measure ROI from every touchpoint across all their activities and optimize to the most granular level. With offices in San Francisco, Tel Aviv, Seoul, London, Berlin, Beijing, and Bangalore, arenaflex has established itself as a leader in the mobile marketing analytics space. We've raised $50M from top-tier investors, including Norwest Venture Partners, General Catalyst, and Telstra Ventures. Our business and team are scaling rapidly, and we're looking for ambitious, creative, and innovative individuals to join us on this exciting journey.

Our EVP

arenaflex is committed to fostering a culture of growth, innovation, and excellence. Our EVP includes:

• 30% of our employees are promoted to growth roles YoY
• We operate in 65 cities across 4 continents
• We have the highest IQ, EQ, and AQ team in the market

About the Team & Role

The Customer Success team at arenaflex is responsible for enabling and educating our customers on using our marketing analytics platform. We help our customers reach their unique business goals, provide subject matter expertise, and drive product evolution based on customer and industry feedback. Our team values strong communication skills, a tech-savvy knowledge base, and a passion for working in a high-touch customer-facing role.

What you'll do

As a Customer Success Manager at arenaflex, you'll:

• Serve as a client advocate, project managing all customer onboarding and overseeing technical solution deliveries to get clients properly implemented on our solution
• Become a trusted advisor to customers, fully understanding their needs and helping find ways to solve or simplify these pain points through our product
• Build great relationships with non-technical and highly technical customers, lead technical conversations, and problem-solve around technical, product, and business questions
• Be performance-driven to consistently meet or exceed customer retention goals and applicable success metrics
• Work closely with internal resources on escalation and resolution processes for critical customer issues
• Provide regular updates to the Customer Success Director, product team, and management on customer satisfaction and help drive incremental revenue opportunities with customers

What you'll need

To succeed in this role, you'll need:

• 3-5 years of professional experience supporting a SaaS-based business model in client services, customer success, or account management
• Prior experience leading technical implementations and supporting technical relationships with large companies in the mobile marketing industry
• A strong understanding of the mobile marketing ecosystem and the companies in this space, including MMPs, ad networks, ad trackers, exchanges, PMDs, and BI/analytics companies
• Consistent record as a top performer in a customer success role or project management understanding client needs
• Passion for working in a high-touch customer-facing role and interest in complex technology
• Excellent communication and presentation skills, highly refined interpersonal skills
• English (written and spoken) is a must; additional languages are a plus
• Enjoys working in a fast-paced, growth environment
• Positive, "can-do" attitude!

What we offer

As a Customer Success Manager at arenaflex, you'll enjoy:

• A competitive salary and bonus structure
• Comprehensive benefits package, including health insurance, retirement plan, and paid time off
• Opportunities for professional growth and development, including training and mentorship programs
• Collaborative and dynamic work environment with a talented team of professionals
• Flexible work arrangements, including remote work options
• Access to cutting-edge technology and tools
• Recognition and rewards for outstanding performance

How to apply

If you're a motivated and energetic self-starter with a passion for customer success and mobile marketing analytics, we'd love to hear from you! Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to welcome you to the arenaflex team! Apply for this job