Senior Product Manager - Customer Data Platform at arenaflex

Join arenaflex, a leader in the insurance industry, on a transformative journey to reimagine the customer experience. We're seeking an accomplished, customer-obsessed, and results-oriented Senior Product Manager to build and drive our Customer Data Platform (CDP) roadmap. As a key player in our mission to redefine customer engagement, you'll play a pivotal role in shaping the CDP's future and making a lasting impact.

About arenaflex

arenaflex is a subsidiary of Berkshire Hathaway and a leader in Auto insurance and other product lines. We're on a multi-year technology transformation journey to remove friction across Customers, Partners, Marketplace, Segments, Channels, and build a world-class experience powered by technology. Our vision is to evolve the CDP into the ultimate data experience for product-led growth and business professionals who aren't comfortable with code.

The Opportunity

As a Senior Product Manager, you'll lead the revolution in customer experiences through our cutting-edge CDP. You'll collaborate with Product Management, Servicing, Sales, Fraud, Marketing, and UX teams to understand use cases and segmentation needs. You'll work closely with internal stakeholders to understand their data needs and translate those needs into user stories for Data & Analytics, technical, and engineering teams.

Key Responsibilities

* Collaborate with cross-functional teams to understand use cases and segmentation needs

• Work closely with internal stakeholders to understand their data needs and translate those needs into user stories
• Help develop a comprehensive CDP implementation strategy aligned with overall product and customer success goals
• Identify new data sources and onboard existing data sources to the CDP
• Evolve our identity resolution models (deterministic and probabilistic)
• Build and run queries to answer questions and build segment and build solutions for users of CDP to be able to self-serve
• Be the CDP subject matter expert, gathering information to create accurate, informative, and resonant user stories for both the business and the data team
• Deeply understand customer needs to define priorities, inspire the broader team, and deliver best-in-class experiences and enabling capabilities
• Help build the product roadmap, define user stories, and drive trade-off decisions
• Identify new products and features on behalf of the customer, leading 1-2 scrum teams to align on mission and deliver great results iteratively
• Leverage qualitative and quantitative data to measure results, inform the roadmap, and achieve benefit, adoption, and financial results
• Collaborate with Sr PMs, Analytics, Engineering, and Business Leaders to drive scalable data solutions
• Present effectively to high-level stakeholders, set clear priorities and direction, and build bridges across groups
• Own the product end-to-end by developing business models, defining and analyzing success metrics, and managing strategic projects
• Champion and educate product managers and lines of businesses on what the arenaflex CDP can do for their business
• Lead the CDP Squad in achieving strategic outcomes with solutions that are Valuable (our customers choose to use), Viable (the solution works within the constraints of the business), Usable (our customers can figure out how to use) and Feasible (our engineers have the skills and technology to implement)

Essential Qualifications

* Bachelor's degree in Computer Science or equivalent and related experience with 5+ years of proven experience as a Product Manager, with 2+ years in managing Customer Data Platforms

• Technologies for C360 PMs to be familiar with Graph and Cassandra, ADLS especially Iceberg, Snowflake, Kafka, Flink, ElasticSearch and Rosette Name Indexer or equivalent for Identity Resolution, GraphQL
• Strong strategic thinking, analytical, and problem-solving skills
• Excellent communication and interpersonal skills
• Proven ability to lead cross-functional teams and deliver results in an iterative development environment
• 4+ years on a CDP, Reverse ETL, Data Warehouse, or Integration-as-a-Service product
• Alignment-building expertise - you listen, understand, and influence at a near-executive level
• Fluency with concepts like unique identifier, API, ETL etc.
• Data proficiency - you can source, analyze, and present quantitative and qualitative data
• Excellent writing skills - you write clearly and concisely, favoring plain language over jargon
• Initiative - you take ownership of problems when next steps aren't clear
• Contribute a deep knowledge of customer data integration, identity resolution, and the related competitive landscape

Preferred Qualifications

* Insurance industry experience is a plus

• An Engineering background is a plus

Compensation and Benefits

* Annual Salary: $131,200.00 - $229,600.00

• Benefits:

+ Premier Medical, Dental and Vision Insurance with no waiting period + Paid Vacation, Sick and Parental Leave + 401(k) Plan + Tuition Assistance + Paid Training and Licensures + Benefits may be different by location. Benefit eligibility requirements vary and may include length of service. + Coverage begins on the date of hire. Must enroll in New Hire Benefits within 30 days of the date of hire for coverage to take effect.

Equal Employment Opportunity

arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We provide a fair and equal employment opportunity for all associates and job applicants regardless of race, color, religious creed, national origin, ancestry, age, gender, pregnancy, sexual orientation, gender identity, marital status, familial status, disability or genetic information, in compliance with applicable federal, state and local law.

Accommodations for Individuals with Disabilities

arenaflex reasonably accommodates qualified individuals with disabilities to enable them to receive equal employment opportunity and/or perform the essential functions of the job, unless the accommodation would impose an undue hardship to the Company.

Apply Now

If you're a customer-obsessed, results-oriented Senior Product Manager looking to make a lasting impact, apply now to join arenaflex on this exciting journey. Apply for this job