Associate Customer Service Representative – Everyday Banking at arenaflex
Join the arenaflex team and embark on a rewarding career in customer service, where you'll have the opportunity to make a real difference in people's lives. At arenaflex, we're committed to delivering exceptional customer experiences that exceed our customers' expectations. As an Associate Customer Service Representative in Everyday Banking, you'll play a vital role in providing top-notch support to our customers, helping them navigate our banking products and services with ease.
About arenaflex
arenaflex is a leading financial services company that's dedicated to helping our customers achieve their financial goals. With a rich history of innovation and a commitment to excellence, we've built a reputation for delivering exceptional customer experiences that set us apart from the rest. Our team of passionate and dedicated professionals is driven by a shared vision of making a positive impact on our customers' lives.
CSBB Operations: Delivering Exceptional Customer Experiences
CSBB Operations is a critical component of arenaflex's customer service strategy, providing a diverse range of foundational operational and contact center services that support our customers' needs. From deposits and payments to ATM operations and global fraud and claims, our team of experts works tirelessly to ensure that our customers receive the highest level of service and support.
Key Responsibilities
As an Associate Customer Service Representative in Everyday Banking, you'll be responsible for:
- Supporting customers and seeking ways to improve inquiries or issues from customers with empathy regarding financial products and services through a variety of channels such as phone, text, chat, video chat, and other lines of communication in a fast-paced, high-volume environment
- Performing routine tasks such as answering inquiries, resolving problems, and providing a best-in-class customer experience while adhering to work guidelines, policies, and regulations and navigating multiple computer systems
- Escalating questions and issues to more senior employees
Required Qualifications
To be successful in this role, you'll need:
- 6+ months of Customer Service, Financial Services, or Contact Center experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
- Ability to provide strong customer service while listening, eliciting information efficiently, comprehending, and resolving customer issues
- Ability to execute in a fast-paced, high-demand, metric-driven call center environment
- Excellent verbal, written, and interpersonal communication skills with integrity and a high level of professionalism with all levels of employees and customers, while maintaining attention to detail and accuracy
- Military experience resolving complex issues via written or verbal communication, including but not limited to, supply action requests, updating personnel records, answering benefit or pay questions, resolving errors, researching questions, and other needs as requested by customers
- Ability to meet or exceed business goals and objectives and navigate multiple computer systems, applications, and utilize search tools to find information
- Knowledge, understanding, and experience of internet, mobile, and social media technology
Desired Qualifications
While not required, the following qualifications would be a plus:
- Ability to provide strong customer service while listening, eliciting information efficiently, comprehending, and resolving customer issues
- Ability to execute in a fast-paced, high-demand, metric-driven call center environment
- Excellent verbal, written, and interpersonal communication skills with integrity and a high level of professionalism with all levels of employees and customers, while maintaining attention to detail and accuracy
- Military experience resolving complex issues via written or verbal communication, including but not limited to, supply action requests, updating personnel records, answering benefit or pay questions, resolving errors, researching questions, and other needs as requested by customers
- Ability to meet or exceed business goals and objectives and navigate multiple computer systems, applications, and utilize search tools to find information
- Knowledge, understanding, and experience of internet, mobile, and social media technology
Job Expectations
As an Associate Customer Service Representative in Everyday Banking, you'll be expected to:
- Attend full duration of required training period
- This position is not eligible for Visa sponsorship
- Ability to work additional hours as needed
- Schedule may be eligible for a shift differential under the terms of the shift differential policy
- Must work on-site at the location posted
Training and Schedule
You'll receive in-depth classroom training, continued on-the-job training, and coaching to learn about arenaflex banking products, procedures, and services. Training class starts on 5/5/2025 or 5/12/2025 for 7 weeks. Training hours are 8:30 a.m. – 5:00 p.m. Monday – Friday. You are required to attend the full duration of this paid 7 weeks of training.
Compensation
* Starting rate $20.00 per hour
Posting Location(s)
* 2202 W Rose Garden Ln, Phoenix AZ 85027
Posting End Date
* 1 Apr 2025
- Job posting may come down early due to volume of applicants.
We Value Diversity
At arenaflex, we believe in diversity, equity, and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran, or any other status protected by applicable law.
Employees Support Our Focus on Building Strong Customer Relationships
arenaflex employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable arenaflex policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.
Candidates Applying to Job Openings Posted in US
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.
Candidates Applying to Job Openings Posted in Canada
Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples, and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.
Applicants with Disabilities
To request a medical accommodation during the application or interview process, visit Disability Inclusion at arenaflex.
Drug and Alcohol Policy
arenaflex maintains a drug-free workplace. Please see our Drug and Alcohol Policy to learn more.
arenaflex Recruitment and Hiring Requirements
a. Third-Party recordings are prohibited unless authorized by arenaflex. b. arenaflex requires you to directly represent your own experiences during the recruiting and hiring process.
Apply Now!
Ready to join the arenaflex team and embark on a rewarding career in customer service? Apply now and take the first step towards a brighter future! Apply for this job