Experienced Licensed Customer Service Representative – Personal Lines Insurance
At arenaflex, we're dedicated to providing exceptional customer service and support to our policyholders and agents. As a Licensed Customer Service Representative, you'll play a critical role in delivering timely, accurate, and responsive information and service to our customers. If you're passionate about insurance, have a strong customer service background, and are looking for a challenging and rewarding career, we want to hear from you!
About arenaflex
arenaflex is a leading provider of personal lines insurance products and services. With a rich history dating back to 1912, we've grown into one of the largest global property and casualty insurers, serving millions of customers worldwide. Our commitment to innovation, customer satisfaction, and employee development has earned us a reputation as a trusted and respected industry leader.
Job Summary
As a Licensed Customer Service Representative, you'll be responsible for providing exceptional customer service to policyholders and agents, resolving complex issues, and promoting customer retention and growth. You'll work independently to analyze customer needs, identify solutions, and implement resolutions. Your strong communication and interpersonal skills will enable you to build rapport with customers, negotiate policy changes, and provide accurate and efficient service.
Responsibilities
* Provides exceptional customer service by responding promptly to all inbound customer calls regarding personal lines policies, limited by line.
- Builds rapport with each customer to understand their needs and concerns.
- Listens to customers' requests and inquiries, and works to retain policyholders who inquire about canceling auto policies through open listening, negotiating, and policy review of customer issues.
- Uses de-escalation tactics and when necessary, escalates to appropriate team.
- Processes policyholder transactions accurately and within Customer Response Center established time standards.
- Interprets policy contracts to insured based on expert knowledge of personal lines auto products.
- Identifies, understands, and interprets customer needs to implement resolutions and makes recommendations for coverage enhancements.
- Understands aspects of billing systems as it pertains to policy coverage.
- Identifies and communicates transactions and impact to policy premium.
- Evaluates and makes decisions regarding exceptions to payment plan and fees.
- Manages and utilizes time effectively to ensure department meets required service levels for improved customer satisfaction results.
- Proficiently utilizes on-line reference materials relating to auto policies to provide confident, accurate, and efficient service.
- Develops and maintains product, procedural, and technical systems knowledge.
- Completes licensing and continuing education requirements.
- Utilizes technical systems, effectively and efficiently, including desktop, call center specific phone systems, and has required internet connectivity.
- Performs additional duties as assigned.
Qualifications
* Active P&C Producers insurance license REQUIRED in addition to at least 2 years actively using the license.
- Associates degree and 1+ year Insurance experience preferred.
- 3-5 years related Customer Service experience is required.
- Ability to review, record, and organize written data from a variety of sources with no prescribed format is essential.
- Excellent communication and interpersonal skills are required.
- Personal Lines producer insurance licenses required upon hiring and training.
Work Environment and Culture
As a remote customer service representative, you'll work from the comfort of your own home, with all equipment provided. Our virtual work environment is designed to promote flexibility, productivity, and work-life balance. You'll have access to a range of benefits, including:
- Comprehensive training program to ensure your success in the role
- Ongoing support and coaching from experienced team members
- Opportunities for career growth and advancement
- Competitive compensation and benefits package
- Flexible scheduling to accommodate your needs
Skills and Competencies
* Analysis Skills
- Billing
- Call Centers
- Communication Skills
- Contract Analysis
- Customer Response
- Customer Satisfaction
- Customer Support/Service
- Desktop PC
- Insurance
- Interpersonal Skills
- Licensing
- Needs Assessment
- Negotiation Skills
- Problem Solving Skills
- Time Management
- Transaction Processing/Management
- Work From Home
Career Growth Opportunities and Learning Benefits
At arenaflex, we're committed to helping you grow and develop your skills and career. Our comprehensive training program will equip you with the knowledge and expertise you need to succeed in the role. You'll also have access to ongoing coaching and support from experienced team members, as well as opportunities for career advancement and professional development.
Compensation, Perks, and Benefits
We offer a competitive compensation package, including:
- Competitive hourly rate
- Comprehensive benefits package, including medical, dental, and vision insurance
- 401(k) retirement plan with company match
- Paid time off and holidays
- Flexible scheduling to accommodate your needs
How to Apply
If you're passionate about customer service, have a strong background in insurance, and are looking for a challenging and rewarding career, we want to hear from you! Apply now to become a Licensed Customer Service Representative at arenaflex. Apply Now!
Equal Opportunity Employer
arenaflex is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information, or on any basis prohibited by federal, state, or local law. Apply for this job